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Lowe's Home Improvement

Lowe's Home Improvement

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3.7 Google Review
4443 Birkland Pl, Easton, Pennsylvania, 18045, United States
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Refresh Reviews 3.7


May 26, 2018
Noticed an employee as she was passing by...so , I asked if she worked in the outdoor furniture dept? She answered no and kept walking. I thought, wow she is not even going to find an associate that does...poor customer service! I walked up to another employee working on a PC, asked the same question. His reply, I work in all the depts! I waited as he finished what he was doing and he help me get my $650 order in the system. I was having trouble submitting on my phone. Thank you....now that was customer service!

Mar 1, 2018
Pretty nice. Seems like they carry some items that the Depot doesn't. Not sure about the prices some things cost more and some less. I guess it depends on where you go. Same for customer service. My cashier was polite enough but it seems like Depots people genuinely want to help you and Lowe's not so much. Overall nice store.

Apr 14, 2018
Kyle, the store manager, was extremely rude upon picking up the phone when I called with a concern. No greeting just like the woman who answered the customer service desk. There is a sale on mulch today and instead of properly handling the overflow of customers by placing employees outside by the mulch to take payment, there was no one other than those to help with loading the mulch. The lines inside where you had to pay were over a half an hour long. While I was standing there I saw many employees walking around, standing around, chatting etc. When I expressed my frustration, there was no offer of a solution or thanks for the feedback or anything. His lack of customer service and extremely rude attitude is why I decided to write this review.

Apr 25, 2018
Prior to going i checked online to see in-store availability of my items, i went bc my items were in stock with multiple available. On arriving, I asked for help with about 4 different employees to find a fireplace grate and duraflame-type logs. I had 1 with no idea and he left it at that, 2 others directed me to an isle that had no fireplace items or logs. The last employee asked told me that items may have been "put away" and he would have to go in back and look "and that would be difficult, he didn't really want to go back", he repeated that a few times actually. Sufficed to say....worst customer service I have ever seen. Regarding items, the particular logs I wanted were no where to be found though there were supposed to be like 20-30 bags of one of the kinds of logs. I grabbed what I could find and was lucky to find a grate tucked under some bbq stuff, no help to staff. I was not happy with items not being in stock.

Apr 25, 2018
THE best Lowe's in the area.. Always ready and willing to help you in any possible way.. Yay 😁😄😍😊

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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm
Sat:6 am - 10 pm

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