This store is completely unorganized and not true to stock based on the online in stock. I would give this store a one star, but you have one associate by the name of CAMERON GARCIA that was complelely helpful and asked us multiple times if we were doing okay; even when we were waiting for over an hour to pick up items that we ordered in store, he walked by and offered to help us.
Going with that, we waited for over an hour in customer service to pick up two items which we ordered in store three weeks ago. The associate that assisted during the order process in April recommend a drain that would fit the tub we were also ordering to save some money. He reassured us multiple times that the drain would fit our bathtub because I was not positive that it would. In the end, it didn’t like I figured it wouldn’t, so now I have to return the drain and wait longer for the correct one.
Alongside with this order process as stated before, we waited over an hour for an associate to bring our items from the receiving department. Susan, the lead cashier, helped start the process which took fifteen minutes, gave instructions to both Richard and Bill in plumbing to pick my items, then left because her shift ended. I ended up waiting another forty five minutes after this. Jared, poor guy, ended up dealing with us and he came into the process blindly because there was no communication between the other associates. I ended up calling the store to speak with a manager because one wouldn’t come to the floor to speak with me, surprise surprise, they never answered the phone. I will be calling back for 1. To deliver my distaste for this whole process,
2. To tell the managers how WONDERFUL Cameron and Jared were.
I’m highly unsatisfied with this store. It’s not the first time we’ve had issues with this and guaranteed it won’t be the last.
