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Lowe's Home Improvement

Lowe's Home Improvement

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3.0 Google Review
3458 Zafarano Dr, Santa Fe, New Mexico, 87507, United States
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May 26, 2018
Quick visit and knew wear to go. Friendly staff always in Garden and hardware. Just wish there were more cashier's during these busy times. Everyone was out getting plants and supplies today!

May 7, 2018
Went to.Home Depot than to Lowes. Entrance & exit 10 miles apart. SOL no matter where you park Home Depot was packed. Older white hairedlady offered her assistance. Didn't buy anything, but.early shopping. Found what I intend to buy. Then went to Lowes entrance & Exit 10 miles apart. Returns to.the left separate entrance. Geez don't miss it or you'll walk another 10 miles. Returned items ( plural) Espanola brainiac sold me. $24 immediate debit, but return 3 ,potential days. I am.lending them my money, wonder what that spells out in thousands of returns daily booku bucks interest free.

Apr 16, 2018
ALWAYS a bad experience....keep giving them chances because other Lowes are so well run...this one is not!!!! All stems from horrible management....put an order in for some lumber on the Internet and paid in full, got an email confirmation that it was ready to pick up the day before...went in and 3 hours later they could not only not find our order, but couldn't find the product of which their computer said there were 303 pieces....after being handed off to the 5th employee, we demanded to see a manager, who never showed up....went again for the 4th time to customer service where manager was standing and asked for his help to which we were told "no, he had other matters to tend to"....after getting very upset, was basically told by multiple employees "this happens all the time" and "that''s our management"....would like to say this was an isolated incident but the same thing happened a year ago with mortar we had ordered.....Lowes needs to clean house at that store starting with management, Mike in particular, and do some serious customer service retraining....from all of the lumber employees "cleaning" the back and refusing to answer calls from customer service, to having only one person in customer service with over 15 people waiting in line, to multiple employees walking around aimlessly looking down not offering to help.....WORST LOWES EVER!!!!

Apr 7, 2018
It started at bad no one really wanted to help even though they weren't busy with other customers, but then I met Micheal he was happy to help me with everything and walked me all the way to the door great customer service employee so I give him 5 stars thanks Micheal..

May 25, 2018
Got exactly what I wanted at special advertised sale price. Very helpful customer service.

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Opening Hours

Mon:6 am - 9 pm
Tue:6 am - 9 pm
Wed:6 am - 9 pm
Thu:6 am - 9 pm
Fri:6 am - 9 pm Open Today
Sat:6 am - 9 pm