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Hansen's Wood Flooring

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1434 Western Ave, Albany, New York, 12203, United States

(518) 618-4163 hansens-wood-flooring.albany-biz.com

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Lincy Jacob

Sep 11, 2017

We booked and put 50% down in July. Our work was only done this past week (started on 9/5) after phone calls from my husband inquiring as to when it would be started. The wood was delivered 2 weeks before they started and they wanted to deliver it in our kitchen, but we have a 3 year old and we told them that wouldn't work--so they left it in our garage. They didn't tell us how long it would take to complete the project. They didn't put up plastic to separate the rooms before they started working. My entire kitchen and master bedroom was destroyed due to dust and no work was done in the kitchen or the master bedroom; it should be noted that the master bedroom has a door that should have been closed the entire time. They had to take out some tile and there was a lot of random chips in my living room; luckily, no one was hurt. There is a weird residue on our wall. They told us with a couple of hours notice that they would be putting polyurethane on the floor that day and we wouldn't be able to stay home for the next 3 days. Luckily, my husband was home so he was able to pack some stuff up for us otherwise I don't know what we would have done. A little communication goes a long way and, unfortunately, they failed in that department. The work was done well, although now that we're not cleaning up the dust storm that was left in the house we are finding more and more imperfections/holes in the wood. Needless to say, I'm not ecstatic with this service.

Mary ellen Grippin

Aug 19, 2016

We recently had Hanson Flooring install Hardwood throughout our entire house with the exception of the bathrooms and mudroom. We are very pleased with the results. A big thank you to Mike for the coordination and wonderful service that he provided and also Jason and Robbie who did a great job on the installation of the product.

Monique Banks

Feb 29, 2016

The installer did a fabulous job installing the hardwood in a timely fashion. My "floor" looks GREAT! Problem encountered when he removed the quarter rounds and replaced them. He FAILED to fill the holes & misaligned one. It was IMMEDIATELY noticeable when I walked into the room. After a few calls, few emails to include pictures; the installer never showed up to fix the problem. Although I was told someone else would come; after 4+ weeks of a no show / no call of the original installer; I declined. My advice to an interested customer; assure to get the removable & replacement of items in your contract.

David Jeans

Oct 31, 2014

The service and the attitude was terrible. The work crew showed up at random times of the day with no indication of when they would arrive. The crew chief Jeremy yelled non-stop at his crew. The trim pieces they brought for an accent border were so warped that they had to be top nailed to get them to lie flat. The used boards with whole corners broken off. The pooling of the polyurethane was so bad in one room that the floor felt like sandpaper with clearly visible issues when standing and looking at the floor. I understand that some scratching of base boards is common with installation, but they also poked holes in the walls. I am continually told that I shouldn't expect the floors to be smooth or not have cracks between the boards. They did nothing to address issues with vents that they created in the installation process. The most frustrating part of the process of a complete lack of any acceptance of accountability. They will eventually get the job done, but I would never consider using them again personally.

Ed Jones

Nov 25, 2013

Great staff, quality product, wonderful service! A+

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