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Lowe's Home Improvement

Lowe's Home Improvement

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4.0 Google Review
10 Lowes Dr, Saratoga Springs, New York, 12866, United States
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Refresh Reviews 4.0


Mar 18, 2022
It was well stocked, friendly staff, some nice decor items, and open an hour later than Home Depot. But I can say across the board everything from shims to spray paint was consistently higher prices than Home Depot and Walmart. Their stock of spray paint was awful, not one can of flat white? Is this America? Smart Home products are severely lacking as well as trained staff when I was looking for a motion detector. (But likely the same knowledge level you will find at most anywhere) ... The thing that irked me and makes the star level so low is 2 items I bought were completely mislabeled in their price - 4 tiny wood appliques in the clearance section were labeled 39 cents came out to be $6.99 and a drop cloth with MANY price labels under $10 (which was the only reason I picked it up) turned out to be like $24, so my bill was twice what I thought it would be. When I saw this I said "wait, this isn't right, these are labeled ..." And in target they would either fix the price right at the register or take it off the bill and let you leave without purchase. I had to go to customer service and process a return. They do have some beautiful stuff, it is pleasant inside, but I think they could work on that checkout process. Maybe allow people to return things at the register if they labeled the price incorrectly (or the "bulk price" was the only price I saw because it was grossly overwhelmed with the bulk price) maybe it was just a tired cashier.... Tired of dealing with people who mistake the bulk price for the actual price prolly hah

Aug 9, 2020
Good customer service, expected product selection. Store is in great operating standards with the current times during the pandemic. Sanitizing stations are at the entrance and exit. Solid 4 stars. Only issue is the flood of traffic which is absolutely expected with this Lowes being the only one for quite some miles.

Sep 14, 2022
Brad Dunkin refused a refund with a receipt within 90 days. On top of that the evergreen I bought has a full 1 year warranty. Brad states "we don't accept dead plants". Brad was trying to give me store credit when I had a receipt and it was purchased within 90 days! Brad told me store policy was store credit and NOT a refund. It is clearly stated under returns for plants the word "refund" is CLEARLY stated. Corporate also disagreed with Brad and customer service gave me a full refund. Brad has poor customer service skills should not be assistant manager. God help any future patrons wanting a refund. PLEASE hire a new assistant manager. Brad is not the right one for your store.

Aug 6, 2022
The employees are great to deal with the store was clean and well organized and customer service was very pleasant. The missing star is due solely to cooperate eliminating store delivery by there own employed and outsourcing it. Wouldn't want a contractor giving my business a bad rep because they decided to cancel last minute on 5 scheduled deliveries.

Nov 25, 2022
These are the most polite employees of any Lowe's or home Depot. Plenty of stock, appliances, windows, lumber etc. Very good big box store when needed.

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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm Today
Thu:6 am - 10 pm
Fri:6 am - 10 pm
Sat:6 am - 10 pm