The Home Depot

Old post: Worst last time I go there! They never have anything in stock! Never anyone to help and it is always crowded. Need I say more? Update: I had to see if things changed. I was pleasantly suprised. Customer service was super friendly and helpful. Thank you Maude! And they seem to restock faster. More staff! But still could use more space and better organising.

Love this store!! All you ever need for home improvement..plus a lot more...Their Garden dept.is lavishly filled with everything at a reasonable price

Mid morning yesterday I ordered a riding mower from this store, the app and website said it was in stock at Cortlandt and I could have it delivered the next day. I paid for a two hour window for it to be delivered 6am-8am. 8:30am comes around. No delivery. Call the store. Wait on hold for 15 minutes. The staff say “oh you did order it from our store but it's actually coming from Monroe.” Let us call Monroe and we will get back to you. They never call back. I call them back at 9:15a the person on the phone is very over worked and clearly doesn't care about my issue, uses my last name as my first name and joking around. I make it clear I'm not in a joking mood. And they need to take this more seriously. They quickly do. They call the Monroe store. Oh yeah it's ready to go it will arrive at your place around noon. And we will refund the $109 delivery fee. 12:45p comes around still no delivery. I call my store again. They say let us contact the store and we will call you back I say I'll hold. Intermittent check ins with me over he next hour I'm on the phone with them. Every time they keep asking for my order number. They've asked so many times I've memorized it. They say "oh it was ready to go but the driver didn't see it on the route so they did not pack it in the truck. They can't deliver it until tomorrow." I inform them this is completely unacceptable. On another very long hold...they finally come back with that store will put it on their truck and deliver it to you. It should leave in the next 30 minutes...and also do not call us again contact Monroe directly. So time will tell if the mower shows up soon. But they already passed the buck. The corporate support line just tells me to call the local store. As soon as Lowe's opens I'm never shopping at Home Depot again. This store is just awful. The staff are friendly but it's clear they are over worked and have little power to fix something when a problem arises.

Half the workers are helpful the other half are disgruntled or don't know anything. Can't wait for Lowe's to open up for some friendly competition.

Not very good. Hard to find anyone helpful. Bought less than I came for