Ashley HomeStore

I had a good experience at the store..salespeople were very helpful. Delivery men Jason and Euler were especially kind, super efficient and very good at their job. Upstairs apartments with narrow stairways are no joke, thanks again guys! Furniture looks and feels great.

My experience with Geneva Ashley is mixed. When my boyfriend and I walked in, Chris was very friendly and engaging. He was very helpful in providing his opinions and showing us sofa examples online. The main reason we purchased over $1000 worth of furniture is because Chris confirmed that he had all my furniture items in stock and would be delivered in 6-10 days to our home. On the 10th day when we had not received our furniture, I called Chris and left messages for him to contact me. I waited a total of 4 weeks before finally calling it quits because I had still not received my furniture and Chris still did not call me back! I went into the store and requested a refund. I am done shopping with Ashley in Geneva.

If I could give no stars I would. Went to Ashley about 6 months ago to purchase a new mattress, box spring, and headboard. They said everything would be delivered by Wednesday. That Tuesday I called and asked if we could pick it up ourselves and they said we could so when we got there they loaded THE WRONG item. There was such a lack of communication with them that they didn't even have our bed down there for us to pick up. It wasn't until this past Saturday (April) that we moved and noticed something wasn't right with the box spring. Upon removing the dust cover, we noticed the flimsy 2 x 4 was broken right in half. It was now 6 months later so we decided to go in and see what could be done. Doug, the one we originally bought it from, did his best to try and help us, but told us since it's been 6 months there wasn't much he could do. Then Jim, the OWNER, tried to help. He came behind the counter and immediately started ridiculing me for how I was standing. Told me this was a friendly place and my arms crossed and hand on hip was "threatening" to him. He then proceeded to tell my boyfriend and I that he wasn't calling us criminals but it sure felt like he was. He then refused to help us because we weren't being "nice enough". I was extremely frustrated because we spent over $1,500 on this new bed and they were refusing to help us again because my boyfriend wasn't smiling because he was not amused with how rudely and disrespectfully Jim was talking to us. He was going to give us a new box spring for free but the catch was that we had to fake smile and act happy even though we were extremely frustrated. So basically what happened was...he tried to BRIBE us to be nice to get something for free. He told my boyfriend he knew his dad and tried to hold that against him to be nice. He then gave us his phone number and told us to call back at 1pm when we were ready to be nice because he didn't like how the situation was going. All we wanted was some help, which Doug was offering, but then Jim came in and made us feel like we were the problem and would not resolve our issue for us. They don't stand behind their products and obviously for a good reason. Not to mention, as we were leaving a FedEx worker walking in with a box for the store dropped it right on the sidewalk. So if you want broken furniture Ashley is the place to go to. I work in customer service, I know what dealing with difficult customers is like, but never ONCE have I EVER bribed a customer. We are extremely upset with the treatment we received from Jim Colizzi, the OWNER, and we will not be bringing our business back to Geneva Ashley Furniture. No OWNER should EVER talk to his customers like that. Unless you want to be treated like a child, 10/10 definitely would NEVER recommend.

Mary Jane was so helpful and patient. She listened to my needs and didn’t pressure me into making a purchase until I was ready to. The whole transaction was very easy. This is my second mattress purchase from Ashley’s in the past 10 years. We shopped 3 other stores and found this to be the best deal with the least amount of hassle.

Hi I had the best experience at Ashley furniture store in Geneva New York. An associate named Kelly helped me out and told me all the options that were available and informed me what options were on sale. Kelly was very easy to connect with and she acted like I was her friend and helped me deal with any potential issues. Kelly made my experience perfect and from now on I will only consider working with her and going to her for my furniture needs in the future. More then the sale mattered to Kelly and that is why she made my day experience one worth leaving a review for