Hank's Quality Flooring

To begin, my sister & I were in a real crunch for time when we hired Hank's for flooring and they really went above & beyond to get it done, and not a moment to spare! Barry was really helpful getting us the floors we needed, explaining what floor was durable and even let us take carpet and vinyl tiles home to compare and get the floor we needed. So the Customer Service was exceptional. They even understood that my brain was really scattered when I forgot to send the payment. Very understanding!! For that, we are very grateful. It was a very difficult time, getting our parents home from Assisted Living and he was amazingly understanding & accommodating! However, my sister recently called because the faux marble vinyl tiles in the bathroom looks sooo dirty & dingy, no matter how often its cleaned. Imagine our surprise when the wife of the owner told us we were NOT supposed to use certain cleaners due to the PH in them and, the best part, the finish is most likely ruined. And we were NEVER explained that this was the case, not by Hank's or the contractor that subbed out the work. So, now we have a white faux marble floor that looks horrible and the solution, I guess, is an apology for not having been advised and a bottle of cleaner, which forgive me if I'm wrong, will not replace the finish on this WHITE floor to make it look new again. There were 3 rooms of carpet and 2 vinyl floors installed and the total was not a few dollars. And now there appears to be no solution to one of those floors being basically ruined due to improper instructions on cleaning (actually, NO instructions). So, while we are very happy with our experience, this is a problem with no solution but replacing a floor that is less than 6 months old.

Good pricing and very helpful!

Good local company