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Carpet Depot

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1.9 Google Review

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2970 Middle Country Rd, Lake Grove, New York, 11755, United States

(631) 471-5907 www.carpetdepotinc.com

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Kira Lea

Jun 26, 2018

Yesterday, I had called to see if they had an area rug in stock and the employee who I talked to was very rude, so I hung up and figured I'd try a different location or call back the next day.. I called back this morning to place an order or see if they had a specific area rug in stock, and the SAME worker on the phone was, again, very rude and seemed like he couldn't be bothered with what I wanted. I needed a very basic area rug, black, low to the ground for sand art, and he said that I had to come in and look at the rugs because they have "different shades of black" and that he couldn't help me. I told him that I wasn't in the area to come in and that I needed just a plain, dark black rug and I'd take whatever they had- he still insisted on me coming in. In between what he was telling me, he was snickering and giving me attitude. I ended up calling other Carpet Depot locations, and they didn't have what I wanted in stock, but they were really nice and helped me with what I needed.

Denise Dassow

Jul 14, 2018

Installed carpets throughout my house in 2015. They left tacks sticking through everything. At the time i was 8 months pregnant and the worker told me to take a hammer and hammer down all the nails myself. To this day my children are still getting deep cuts on their feet because the hammer idea DIDNT work. Pretty sure the guy used the wrong padding and jose was very rude. Never ever buy from this company ESPECIALLY if you have small children. Their feet will get cut up!!!!!! They shouldve refunded me my money or fixed the tack problem. When you call them about it THEY DONT FIX IT. Do not buy your carpets here!!!! I had much better luck at lowes. The room with lowes carpet was done in 2011 and its still thick and soft whereas carpet depots is worn down and thin now almost like commercial rug.

joey D

Oct 12, 2017

We went to the Lake Grove store and talked with Joe the sales guy. We made it very clear that we will need the carpet installed prior to a certain date. He said he will call and make sure the carpet is in stock. He assured us it was in stock, so we placed the order. After giving the deposit, we get measured and the next day I receive a call from the Main office telling us it is not in stock and the MFG is giving a date well past our drop dead date. We looked at some reviews and all the negative ones were due to Not In Stock issues. That is why we told him, that we will not purchase unless it is in stock. I would strongly suggest that you go somewhere else.

John Holmes

Nov 14, 2017

Terrible service , we used them for a small carpet job. First they didn't measure one of the rooms, and then showed up with the wrong amount of carpet. When they came back to install the other room they didn't take away the carpet that they promised to take. Prices were high also. I wouldn't recommend them for any flooring job.

Kevin McKeever

Apr 10, 2017

Please never use carpet depot. They began to install my carpet with the wrong padding. After I stopped them and let them know, they called the owner of carpet depot named Steve. Steve informed me he could not get my correct padding, and could only install the lower quality one he delivered. On a side note, I originally paid more money for this better padding. He would not even credit me some money back. Steve was going to have the installers leave, after half of my carpet was alredy ripped up and all my furniture moved everywhere. I was basically forced to settle and allow them to install the carpet with the cheaper padding. If not, they were going to cancel the order and leave me without any carpet. If you have the choice, never use them.

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