Lowe's Home Improvement

In and out because of the great assistance I got from Jason over in the lawnmower section,he was kind and very helpful and got me out in a jiff,great job Jason if theres any supervisors or managerial staff reading this he is (Jason) a great asset too Lowes.

Could not get anyone to help me took 40 mins. Then they did not have it called ahead to have it ready at another store ended up getting it myself because the lazy people that were working at the service desk could not be bothered. And I am a contractor that buys alot and I will never go there again.

Lowe's is ok. I think I prefer home Depot for some of the basic things, but Lowe's has a great lighting selection.

Wednesday - Visited Lowes to schedule a measuring. They said I had to pick out floors before scheduling a measuring, but I can change them later. The associate (Maria) made two suggestions (laminate/carpet) as place holders. There were signs everywhere saying measuring is free, but they could not figure out how to honor the promotion. They had to get management involved and it took them about 45 minutes to figure it out, and they ended up "charging" $.01 cent because the system wouldn't let them put in the free measuring promotion. Then they could not schedule the measuring because the "system was down." Thursday - I called the next day to schedule the measuring, and the person I spoke to told me I can't schedule it because I didn't pay! Ay, yai, yai...he finally found the .01 measuring order and told me to call the contractor (Gemini) directly to schedule the measuring, which I did. The contractor told me to call back after 11, which I did, and then successfully scheduled the measuring. Saturday - The measuring too place without a hitch. Shout out to Vito. Tuesday - I called Gemini to ask for clarification on next steps. They said I would hear from Lowes. Wednesday - I called Lowes to confirm they received the measuring. I was told that even if they did, they have to "work it up" which they have not done yet and they only have one flooring specialist on staff...and he isn't in today...or tomorrow... I asked if I can have my measurements transferred to another store and they told me no. A second manager (Neil) got involved and told me I can come after 5 and someone with more experience will be able to help me (Maria). Wednesday Evening - I came to the store and they worked up my order based on the placeholder floors that were selected. When the price was obscenely higher than expected, we decided to change some of the rooms to carpet instead of laminate. I was then told it had to be "remeasured" by Gemini. They promised they would FAX the request to them that night and I should be able to buy flooring the next day once the rework the measurements. Thursday - I called Gemini to confirm they received the remeasure request, and they said they did not. And that they don't even receive faxes at all. Thursday Morning - I called Lowes and talked to Bill. Bill tells me he is not familiar with the system but he will try to figure something out. I said that does not work for me so please connect me with a manager. I held for 5 minutes and talked to a third manager(Lisa). Lisa tells me they will do their best, but 2 of their flooring specialists are out for extended periods of time (pregnancy / surgery). She also could not tell me when Gemini will get the remeasure request. I asked her to call me back either way later today and she said "someone" would call me back. Sigh... Bill calls me back and says he put it in the "system" and Gemini will get it...in 24-48 hours. So here we are about 8 days removed from my first visit and still have been unable to even place an order for carpet. I called Gemini and they said even after they get it and rework the measurement, they have to put it back into the "system" and it can take 24-48 hours for Lowes to get it. I will probably have time to get a second price from another company before my first price comes in, so I'll update this review once the saga comes to an end.

Military discount not accepted unless you sign up for MyLowe's card. Just more RED TAPE for the people who serviced OUR COUNTRY. As if to say our government issued cards are not good enough. Very sad for company that depends on hard working Veterans. Disappointed.