California Granite & Flooring

We had our fireplace hearth replaced with a granite remnant. After shopping around California Granite was the only place to have in stock what we actually needed. The selection was awesome. They were extremely flexible with scheduling the template and install. The install did not occur at the promised time, but after a quick phone call to the store, an acceptable answer was provided. The install crew was awesome. They were polite and cleaned up afterwards. We love the new look. Definitely better than the original material. The cost from start to finish cannot be beat. Should we need more granite, we will definitely go back!

Replaced counter tops in bathroom and kitchen, with the professional help from everyone from the office staff to the installers it was a painless project! Thank you for the awesome job!

We opted to use California Granite and Flooring to complete the granite countertops in both our kitchen and our two bathrooms. The agency communicates well with their customers until the contract is signed but don’t expect that level of customer service once you’ve signed on the dotted line. Once in contract with them, the staff no showed, cancelled, or rescheduled appointments multiple times without communicating effectively with us (the customer). They failed to obtain the initial information that was needed for the project, misplaced specs on multiple occasions, had to come out on three separate occasions to get measurements that had been lost by their staff, and failed to even order the granite prior to 3-4 days before the final installation. While they blamed this on the firing of a staff person repeatedly, it was clear the staff are disorganized and don’t communicate well among their staff or with their customers. After several weeks of delays, the install occurred over the course of several days (they were not prepared with all the pieces that had been requested on the first round of installs). The granite is beautiful, and the install was largely without incident; however, one of the splashguards in the master bath was never glued down and despite asking the installers to look at it when they were on site, they refused. In response, the office staff blamed the installers refusal on a language barrier but requested pictures of the uninstalled guard and agreed to make it right. The billing process with this agency has been atrocious and has constituted nothing short of harassment. Their “invoice” for final payment was dated 20 days before the final installation was completed. The installers refused to accept payment on site when the install was completed and indicated we should wait for the company to contact us for final payment. Two weeks after the final install, we received a call from office staff indicating payment was “extremely past due” and requesting payment via telephone. We requested a final invoice from the agency given our concerns about their lack of organization and statements about the “lateness” of the bill. We communicated with staff the morning after we received the final invoice via text message that payment had been sent. Despite this, over the course of the last week, office staff have called multiple times a day (different staff calling from different numbers) stating the invoice was more than a month overdue (we received the invoice 4 days ago and mailed payment 3 days ago!) and threatening to send the account to collections. When confronted on their billing practices, one staff member apologized and admitted the agency staff were not documenting their communications with customers and therefore staff were not aware of payment arrangements that had been made with other staff. It appears this is a pattern of behavior from this agency rather than a one-time deal and potential clients should expect deadlines to go unmet, communication to be limited, paperwork and billing to be disorganized and wrong when it is completed at all, and staff to blame others while being hostile and threatening when they do communicate with customers. This is not an agency I would recommend for services despite the ultimate product being installed largely without incident. Their poor customer service, lack of organization, and threatening attitude are not worth the trouble of doing business with them. This is one of the worst transactions I've ever experienced. Distributors should also be aware that the agency attempted to convince us to go with a different “preferred” distributor when we were in the initial phases of the project.

They had such a great selection, where so helpful and did a fantastic job!!! The variety, customer service, outstanding pricing and craftsmanship with a quick turn-around time really sold us! Thank you to everyone at California Granite!!!

Very unprofessional good install guys. Sealed my granite still got stains