Went in during their huge Memorial Day sale. They had GREAT deals. The washer and dryer set I wanted was over a $400 saving!! Kent helped me and was extremely knowledgeable about all the sets and trust me, I had plenty of questions. He was very sweet and patient. He wanted me to check other stores closer to my house in Raleigh before purchasing in Apex. This lead me on a wild goose chase because the 2 Durham stores would say they had what I was looking for, but didn’t and the Raleigh location didn’t have it either, even though their inventory said they did. The set was even sold out online. After a week of searching, I ended up going back to Apex and told them I needed to purchase from them. My dad was able to call the store and pay over the phone which was a huge plus!! The cashier told me that the 10% coupon wouldn’t work on my purchase. After numerous calls, I finally contact a manager who ended up telling me the coupon would have worked and refunded me that 10% difference. Delivery was a week out which was fine. The delivery guys called to confirm that I would be home in an hour. They weren’t the friendliest, but did a great job with the hook up of the set. I am very satisfied with the washer and dryer set I have.
Recent experience: Their saw was broken and was told to come back in 2 days, I did, but it was still broken. The following week, I called to see if it was back working and was told yes, so I went on my lunch break that day to find out it was actually still broken!! Luckily, Home Depot was right up the street.
