Unsatisfactory.
We just moved out to Greensboro and this Lowe’s became our home Lowe’s.
The only good part about any experience I’ve had there was the help I receieved from the guy in the appliance department.
Last week, I made a special note for delivery after 4:00pm. The delivery guys called the morning of the delivery date asking if they could drop it off early. I tried to return the call but voicemail was full. I then called the store and was transferred 5 different times before I could get the message relayed to anyone that I had the note made for after 4:00 because I would not be there until then. Who’d a thunk it? The delivery takes place around 5. The washer/dryer arrived covered in soot and dirt with some marks I had to polish off. The moving staff seemed “thrown off” at best. The exhaust duct that had to be purchased seperately was left out of our delivery. Luckily, the movers had a spare one in the truck. When I called the store to tell them about the duct I was transferred to hold about 5 more times. When I finally got to a manager, I was put on hold yet again until I got tired of waiting and hung up. I’ll be visiting the store later to share this phenomenal story with the managers. So far, 90% of everyone in the store is clueless while on the clock. I will be driving out of my way to visit a different Lowe’s.
