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Wright's Carpet

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4.1 Google Review

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1800 US-70, Swannanoa, North Carolina, 28778, United States

(828) 298-1142 wrightscarpet.com

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Lori Lowe

Jan 4, 2018

I am satisfied with my carpet right now, however it took some work to get here. The installers left a mess. I'm not talking what you would expect with a new carpet job, but there were big chunks of trim everywhere. They left pieces you would trip over. They left coiled wire in the driveway. The furniture was not replaced as it should have been. They did a terrible job trimming the edges. They missed a heating vent entirely, and badly trimmed others. I was crawling around my floor trying to trim the edges myself when I finally got disgusted and called. I tried to explain how my husband and I tried to make their job easier by moving small pieces of furniture and everything on the floors, and I was told "We're not going to clean your closets for you". I got a phone message that they could be there between noon and 12:30 but not until after that time so I didn't respond. The next day they called and said they were having a hard time getting in touch. That was the second call. The man they eventually sent out, Marc Thomas, was very nice. He trimmed the places they should have, with tools I didn't have, and did repair some other bad install places. He was very kind and understanding of my frustration. The owner called later and I asked if he wanted to know why I was upset and he listened, but I don't think he cared what happened, he just wanted to close out the job There were two phone calls. One to schedule the repairs and one by the owner. Wright's dropped the ball on this one, and expressed annoyance that I wanted the mistakes fixed. I would not contact them again, even to fix it. I wouldn't let them back in my house.

Carla Wade

Dec 10, 2017

The folks at Wright's Carpet were great to work with before, during and after the carpet installation. Karri coordinated the date and time of installation, and communicated clearly. She was very helpful through the entire process. Jimmie and Jody , the installers, did a fantastic job and were extremely conscientious with their work. I had an excellent experience with Wright's Carpet and strongly recommend them!

Pam Vasko

Jan 24, 2018

Staff is so helpful and knowledgeable and the selection is out of this world. This my second time getting flooring from them.

Katie Peel

Jul 13, 2016

Excellent customer service! My husband and I are building a house so we needed carpet and hardwood, which is not an easy decision. Matthew there is absolutely fantastic!!! He was really flexible about meeting with us and even helped us with picking everything out. He truly cared about our experience in completing our home. We would recommend this company especially Matthew to anyone needing these services. Thank you!

Sam Moore

Mar 29, 2017

The sales staff and the installers were professional, responsive, and honest. We just finished building our dream home, and Wright's took care of everything - LVT, hardwood, and carpet. Huge selection, and price points to fit every budget. Truly nice folks who can be counted on.

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Opening Hours

Mon:8 am - 5 pm

Tue:8 am - 5 pm

Wed:8 am - 5 pm

Thu:8 am - 5 pm

Fri:8 am - 5 pm

Sat:9 am - 3 pm