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Carpet One Floor & Home

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2.8 Google Review

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1709 Red Robin Ln, New Bern, North Carolina, 28562, United States

(252) 649-2267 www.carpetonenewbernnc.com

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Joe Digby

Apr 13, 2018

We’ve purchased several different flooring options from Carpet One over the years. Everything from area rugs to over 2,000 sq ft of hardwood floors. They have always been professional and courteous to me and have followed through on everything that they promised. We will continue to go see Patrick and his team anytime we have a project going on. We will be using them in the next few months to help redo our kitchen.

Jennifer White

Feb 19, 2018

I purchased carpet almost 5 yrs ago for the whole house. Yes they were nice and fast actually. Since then i had to call them shortly after installation because some area were coming out where the door entrance was and where the floor meets the lament flooring. They corrected that thebeat they could and said it was because I have a dog. Nope thats not why lot of people have carpet and pets. Now my carpet is discontinued and stretched so bad it has wrinkles. Not to mention u can see the seam in my living room all the way across as plain as day. After I paid for carpet and I thought it as fine I ordered kitchen flooring...well 2 wks after that the floor tore and they were called again. They of course came back to repair that which is again very visual. Today my friend called because I have 2 areas in middle of living room completely gone. the salesman Mark said the carpet is discontinued and ws low grade. This was NOT what I was told when purchased! He also said it was too old to replace that it had a 5 yr warranty...hummmm convenient. My friend reminded him of the kitchen floor which he made no comment. This place sucks. I would not recommend to anyone. Sorry for misspelling it wont let me correct it.

Shakira Powell

Nov 4, 2017

Customer service was good in the beginning. When it was time for the carpet installation the tech ran out of carpet, when I called the store to see what happened because they came out and took measurements the salesman Mark was very rude to me. I spoke with the owner and he assured me they would take care or it as soon as possible and he would personally follow up with me...but never did.

Jeffrey White

Apr 4, 2017

We had them replace our living room carpet. Store staff were helpful but not pushy, and helped us find a better priced product for our needs. The crew who came to our home were professional, on time, and very clean,

Lois Flemming

Oct 20, 2013

I had them replace my old bedroom carpets with vinyl last year. I really like the look and ease of care and the floors still look great. I did not like their service. The owners were very nice but I was passed on to a salesman who didn't much care. The workers did an OK job--one bedroom was left with freckles of floor glue on the walls and an air pocket(?) in one spot. Markings on the vinyl were just left for me to clean off. It was a long day for them and they were eager to get out the door. No one from the store ever stopped by to check on the work and no one ever called or wrote to thank me or see how I liked it. On the other hand, I did not take the time to call and complain so I don't know how issues would have been handled. I do not think I will use them again.

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Opening Hours

Mon:9 am - 6 pm

Tue:9 am - 6 pm

Wed:9 am - 6 pm

Thu:9 am - 6 pm

Fri:9 am - 5 pm

Sat:10 am - 1 pm