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Carpet One By Henry

Carpet One By Henry

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2.3 Google Review
940 Burke St, Winston-Salem, North Carolina, 27106, United States
(336) 831-0530 carpetonebyhenry.com
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Apr 12, 2017
Just moved to Winston-Salem for a new job at Wake Forest University. Me and My wife were looking to re-carpet the house we just bought and thought we would try Carpet One. When we went the saleswoman was courteous and offered to send us an estimate and the after the house was measured she would be able to send a quote that day. As we were leaving we realized she didn't even take any contact info from us and my wife went back inside and gave her my email address. We never got the estimate and at least the person who measured the house was on time and did his task quickly and was personable. We waited until Friday and my wife called back that we hadn't gotten our quote, an employee said someone would call us back by the end of business that day which did not happen. We left another message Saturday to which three separate employees called us back because the store was closed to to an event downtown. The last one was our saleswoman who left a message blaming the person who measured for promising a same day quote when it was her. Finally she sent a quote Monday but it was doing the whole house in the more expensive carpet that we had picked for the upstairs, and she just had a note with the name of the other one. I called her to inquire why the quote was solely based off the one type of carpet and she said it was the program they use. She reluctantly redid the quote which lowered it by 700 dollars when she added the other carpet but I noticed the overall sqft used in the estimate went up . Tired of playing games back and forth I emailed that I would be going with another company, and I wouldn't recommend this company to any of my colleges at Wake.

May 19, 2018
Made the mistake of dropping in in work clothes wasn't waited on

Aug 2, 2016
Great experience from start to finish! I went to Carpet One looking for area rugs based on a referral from a friend. The staff was friendly and helpful and spent several hours with me going over different options. I settled on three different rugs and couldn't be happier with the quality and design. In addition to the store staff, the delivery men were prompt and professional, and I was especially impressed with the care they took with my furniture and belongs as they moved them to install the rugs. I have already recommended Carpet One By Henry to a colleague.

Jul 25, 2016
HORRIBLE Experience! The flooring I chose and PAID for was SOLD to SOMEONE ELSE!!! I confirmed my order 2 times and was assured everything was on schedule and in stock. Based on this, I scheduled the installation. When I called to confirm pick-up in two (2) days, I was finally told the truth: MY ORDER HAD BEEN SOLD TO SOMEONE ELSE. And, I was told that the flooring I chose was not available at the warehouse. The next available would be in six (6) weeks when my style was scheduled to be manufactured. I am so disappointed. Sometimes it doesn't pay to shop local. The big box stores tend to provide better service and follow-up than this SNOBBY little shop on Burke Street.

Jul 30, 2016
Great store with terrific staff. Cynthia came to measure and talked me through various options for the luxury vinyl tile. Installation crew showed up on time and was completely done in half a day. I would highly recommend these professionals.

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Opening Hours

Mon:9 am - 6 pm Today
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:10 am - 5 pm