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Flooring by Design

Flooring by Design

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4.2 Google Review
5337 N Roxboro St, Durham, North Carolina, 27712, United States
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May 22, 2018
We worked with Justin Jones last year and when my mother-in-law wanted to replace carpet with hardwood we contacted Justin again. He worked with her and changed the quote several times until she decided what she wanted. He was very patient. She ordered hardwood for the living room and hall and carpet work for 2 bedrooms. The flooring was ordered and installed within 3 weeks. She is very happy with her choices. The workers that did the install did a wonderful job. Two different teams... one team for hardwood and a different team for carpet. She had an excellent experience with Justin and everyone at Flooring by Design.

Apr 21, 2018
Wonderful experience! They did every floor in my condo - tile, carpet, and refinished wood/put in new wood, as well as the stairs! Workers are courteous and do an amazing job!

Mar 9, 2018
I had vinyl plank flooring put in by Flooring by Design. I had a few issues after installation but the owner was very attentive and quickly resolved my problems. My floors now look great! Thank you!

Jul 13, 2017
Would not recommend. We had problems with bubbling, the shoe molding, gapping, thresholds/transitions – pretty much the whole thing. They sent someone out the next day, who sort of fixed some of it, but still left us with concerns. About a week later, I received a voicemail to collect the final bill, so I called back and left a voicemail stating I also wanted to settle everything, but wanted to discuss some of the other issues. I told him that we were headed out of town, and let him know when we’d return. Fast forward over a month, a day before we’re moving, I get a call to schedule one of the managers to come out. They show up, tell me they’ll send someone to glue down the 4 pieces that are gapping, and they’ll send the bill over. As they’re walking out, I asked if I could discuss some of the other grievances, and after I did, he tells me thanks for the feedback, he’ll pass that along. So, in the end, I’m paying for items that I either corrected myself, or are just unresolved. Hope you have better luck that we did!

Feb 9, 2017
We've sent several of our customers to Heath Cotton with Flooring by Design for their flooring needs ranging from new tile to hardwood installation to new carpet and our clients have always been pleased. Highly recommend!

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