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The Home Depot

The Home Depot

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3.9 Google Review
11915 Retail Dr, Wake Forest, North Carolina, 27587, United States
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May 2, 2018
We recently purchased a lawn tractor at Home Depot. From the second week there were problems with it, they sent someone out to check it out and discovered that it had a bad switch, mind you this was brand-new! The week after that it started to spit and sputter. The upshot is the the assistant manager told us they would deliver a new one and take this Lemon Back. We have spent 2 days waiting with one excuse after the other. Now we want our money back! My husband has rented a trailer to take it back. We should not have to do this... Very poor customer service! We will take our business elsewhere.

Apr 28, 2018
I was looking for a specialty tool (security bits) and was having a difficult time finding them. A young lady named Tiffany assisted me, and everywhere we looked, we could not find the right one. She checked inventory, went to the back, and spent about 15 minutes or more looking for what I needed. SHE finally found an alternative set, and it worked perfectly. What impressed me the most is she refused to give up until ALL resources were exhausted. Being the Training & Safety Director of a local HVAC, Plumbing, and Electrical contractor, I can appreciate when someone goes the extra miles as Tiffany did to assist a customer. If she could do HVAC work, I'd have to steal her from Home Depot and have her as a Team Member of Rapid Repair Experts!

Apr 22, 2018
So here I am waiting and waiting for them to actually help load the $300+ worth of lumber I just bought from them. It’s a busy Saturday but apparently 2 employees have time to have a good long talk with each other while I deal with loading 35 4xs. And my very unhappy 2 year old. Hope the yelling didn’t interrupt their conversation. Aholes

May 17, 2018
To all you United States Veterans out there! I have been getting a 10% discount on my purchases for quite while now at Home Depot till recently! Apparently Home Depot has changed the "Veterans Program" recently to where not ALL VETERANS get the 10% discount on purchases anymore! What they have changed it to now is you have to have a MIlitary ID Card (Active Duty or Retired) to get the 10% Military Discount. How am I any LESS a VETERAN than the ones who have a ID Card?? My DD214 which shows I served in the Air Force and got a Honorable Discharge (which is the definition of a VETERAN by the way) I have spent $200,000.00 with Home Depot remodeling two house completely and this is how I am going to be treated now? I contacted the Manager of the store and addressed it with him and said there was nothing that could be done! I asked him if they meet with there District Managers on a Monthly basis so he could send this back to Corporate and he said NO! I asked for a number I could contact them and he said the only way was through the Website! I am going to contact NEWS11 Investigative Reports on this issue! Till then I will start doing my shopping with LOWES who by the way gave me no problem and also Registered me as a Veteran at the store! LOWES has my business going forward! I call on al VETERANS to Boycott HOME DEPOT till they reverse their policy for VETERANS 10% discount on all purchased Signed, Disappointed Customer!

Apr 30, 2018
Home Depot has better service than Lowe’s hands down. Love shopping in the Knightdale and Wake Forest stores.

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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm
Sat:6 am - 10 pm