We have been consistently dissatisfied with Bruce's from day one. We bid out a ~1100sf engineered hardwood floor job to three different folks. We were mostly set on an engineered hardwood because of the conditions of the rooms and a preference for wood over more synthetic materials. Bruce's pitched luxury vinyl hard. We really felt like we weren't being listened to. We explained numerous times that my girlfriend would be assigned to a 6 month job overseas one week after moving into our home and time was the number one factor in choosing between the three bids because I wanted her to have time to move in and set up the house before leaving so that she would have a HOME to look forward to returning to. I know it's a small thing, but they kept referring to my girlfriend as my wife. It didn't bother us, but it should have been an indicator that they weren't listening. We went with Bruce's because the manager promised our job would be done on time. She even said the words, "we do what we say we're going to do". I reserve high regard for folks who operate that way, with integrity.
I'll sum up an already long review with numbers: The original target completion date was February 23. It is April 16 and the job is not complete. Three times I took off work to accommodate their schedule in which they did not show up (including today in which they showed up, but only to tell me in person that they didn't have time to do any work). Once they showed up after I was told they'd work late but took off at 4:30pm to cash paychecks before the bank closed and did not return. Twice they had to procure supplies, because they didn't estimate the job correctly the first time. $700 more we paid than the next best bidder, but only because we were assured by Bruce's the job would be completed withing our time frame.
Bruce's has been consistently unprofessional and unreliable and has shown no desire to take accountability for the problems and hassles they've caused.
