Floor Coverings International Triad

They have done several rooms of carpet for me and also refinished hardwood floors. They were always on time, professional, and very cautious about leaving my home cleaner than when they came plus my floors looked fantastic! They are great to work with and I'd highly recommend them.

This company does serious business, from the first telephone call until the final installation, expert customer service and perfect installation of a new floor for my bathroom. So glad I chose them!

Professional from the process of choosing materials to the beautifully executed finished project; excellent workmanship and delightful people. We highly recommend Floor Coverings International.

DANGER! Unprofessional installers coming your way! READ: A company is only as good as its employees, and this company has employees who Do Not do it right. (1) Salesman did not let us know that the “glue” was not included in the contract for the flooring installation, and then, after we called and said that we had not agreed to pay for this, charged us $276.00 extra anyway, and sent an email invoice with the charge. After sending an email to the owners disputing this charge, we were reimbursed. (2) Installers ignored our request to open “more than one” box of flooring, saying that all the wood was the same color, leading to the transition from the existing wood to the new wood being light to dark. Of course, there were many light colored boards in the other boxes!! When they came back out the second time, they replaced the dark wood, but did not put a shim at the transition spot, leading to a dip in the floor, and they had to come back out a third time. (3) Installers tracked glue EVERYWHERE. When they left that night, they swiped Paint Thinner all over the floors, leaving giant swirls, and the thousands –literally—of splotches of glue were still there. When contacted, the owners said that the glue could be gotten up, and after we informed them that conventional wisdom states that it needs to be done before it dries (1-3 days), they were unconcerned, and sent their crew back a week later. Every day of that week, we had spent hours each day, on our hands and knees, scrubbing up the glue. (4) The crew had to come back because they put the boards in the last closet in crooked, and with gaps between the edges. When the owner came out, he, too, acted unprofessional, making excuses for them. “Oh, they were probably at the end of the box.” What?? After ripping up the half-done job, they did the closet right the second time. There was also a 1” gap at one of the heat registers with No board, which had to be fixed. There is NO excuse for shoddy workmanship. (4) When they came out the second time, they used Our Goo Gone, and mopped it over all the floors, then left. Three hours later, we had gotten it up, scrubbing on our hands and knees. To this day, we still find spots of glue that have to be scraped up with our fingernails. But be careful, the wood is so soft, it will dent at the slighted pressure. First quality?? It has little cuts in it everywhere, and the seams are all splintery looking. (5) When the installers came out the third time (a large section was not glued down), they dropped their tools coming in the door, and broke an 18” tile, covering it up with their drop cloth. When the owners were informed about this, and also about the bathroom rug that was ruined because it had glue on it, there was no response to the email. The installers also swept the wood splinters off the driveway into the grass, but missed several nails and a piece of cutter blade. (6) There are nails visible all down the walls, an inch out into the room. When the owner looked at it, he said he didn’t understand why this was so, but made no effort to correct the situation. When the installers came back out, they took wood putty and swiped it at the holes in the wood. I cannot begin to express how upset and disappointed we were with this company. Stay Away, or good luck to you.

Floor Coverings International is the best place to get your flooring needs in the Triad! They are professional and knowledgeable about their products. They work with you every step of the way no matter if you're just changing out one floor or doing a whole remodel (which they do as well!). It is always a pleasure working with them and I would highly recommend them to anyone!