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Bob Grubbs Carpet Designers

Bob Grubbs Carpet Designers

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2.8 Google Review
1168 W 4th St, Winston-Salem, North Carolina, 27101, United States
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Apr 21, 2018
This rug is in my living room that was installed June 23. Two weeks later I notice pilling, called salesperson, she assured me that she would get in contact with the installer to come and inspect. He called me a week later and told me he was on vacation unit Aug. Fine I waited. In September I called the store again and this time she sent an inspector who hand sewed the seam. He did mention that the rug was tight and may come undone again and he would let the store know. Well here is the latest photo of it . I called again. She told me she would get an adjuster there to look at it. I never heard from her, after a couple days I called yet again. My salesperson was out until Halloween. I asked if anyone else could help me. She told me she would have someone look into it and they would call. No one did. I went to the store. I spoke with the retired Owner and he PROMISED ME that the owner, his son would call me Friday the 27th. Again NO CALL! Today, the 31st. My saleslady is out until tomorrow! the person I spoke with said only my salesperson could help me. This is the WORST CUSTOMER SERVICE I have ever experienced! So Heaven help you if there is a problem. Update- it is now April 22 and there is no resolution! They sent the manufacturer’s adjuster, another salesman to look at it and sent another installer to fix it! He said it can’t be fixed and he measured for a replacement rug. That was on the 12th. Two more phone calls that I left messages and no response!! Avoid this business!!!

May 27, 2017
Very poor carpet instillation. You can see every seam very, feel screw/nail heads under the carpet, and poor fit around the edges of the room. The sales guy we worked with was a nice guy though.

Mar 18, 2017
These people are nothing but a rip-off business, from what they sell you and the cost all the way to the installation of the flooring. Especially the installation, which was horrible. The carpet rolled and had ripples after 1 month. The living area flooring was horrible also. I believe I could have done a better job myself (and I have no experience). And it cost a fortune for this mess....

Sep 26, 2017
this is the best carpet place in town

Dec 17, 2015
GREAT COMPANY TO WORK WITH ON YOUR FLOORING NEEDS. THEY GO ABOVE AND BEYOND EXPECTATIONS.

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm
Sat:10 am - 2 pm Today