I bought a Troybilt backpack leaf blower with 2 yr replacement warranty then just took out of box this weekend since the cold weather. It would not run called the number on the side pleasantly surprised when someone answered phone on Sunday. I let the technician hear what it was doing he told me since it was just out of the box to drain the gas and return to store. I had receipt and warranty and took to the store last night. The girl was very rude told me it was 4 days after the 30 day Mark, that I had the replacement warranty and that I would have to call the number on the receipt. When I asked her about getting serviced she said that I don’t have the service warranty and that I had replacement they would send me a card in 5 to 7 days. I explained this is not how they usually do this and she said let me highlight the number and I will star it for you too. Like you were stupid or something. I called the number after 45 minutes I was told to take it back to the store. I explained to the rep that I was just there what the girl said and if I go back and the same thing happened I would be livid. She got the manager on the phone and I took it back again. The same girl at register and as soon as I walked in she to another employee she would have to catch a charge and they would have to bail her out. I asked for the manager by name and she called him. He told her what to do and she argued with him. I got the replacement finally. She has no respect for customers and does not need to work at that desk.
