Lebeau's Hardware Floors

I was really pleased with Bill Lebeau's work. His company was subcontracted to install our home's hardwoods a few years ago. I got in touch to request information about the hardwoods used, but then also asked him for advice on how to repair a few "pops ups" I had in the flooring. Instead of telling me how to do it over the phone, he and an associate of his actually came out and fixed the floor pops. They were both so nice and professional. He didn't need to do this, by any means. He went above and beyond, and i was so surprised and grateful. If we ever had to install hardwoods again, Bill Lebeau and team would be the first call I'd make.

This is one of the worst experiences I've ever had with a contractor. I grew up with a contractor father, so I have some familiarity with small businesses and specifically in the area of construction.The day before he was supposed to do our install (and I had to call him to find this out), he cancelled... said somethings had happened and he had to juggle stuff. Again, I know how it is, so I was like... that's cool and we rescheduled for two weeks away. When he arrived with his crew the morning of install, he said he was having a bad morning as he hadn't tied down his saw well enough in the truck and it had smashed his window. He seemed distracted as we were going over things again... my husband and I had to say a few things twice. Then he asked about the furniture... that we didn't want it in there during sanding... we asked if he would get to that today and he said maybe, so we said they could put it in the garage. My husband left for work and I was trying to finish getting ready for work and get my kids to church for their service projects(summer time) and then Bill seemed to be getting more and more frazzled. I was in the kitchen getting my lunch together and he starting saying he didn't know what he was going to do about the refrigerator. I said, can't you just move it to the dining room, then put it back after that part is done. He said he was worried about the sanding and I said, could we just cover it in plastic? He said, no he meant moving it after the floors have been sanded and it might leave a mark. Let me note here that I don't install or sand hardwood floors... this is why I hired a professional... my dads business was painting...THAT I can do... this, no. I didn't know what to say... I mean this is what HE (Bill) is here for... I suggested maybe putting down some plywood... we had a sheet in the garage. He kept mumbling about the refrigerator and then started saying that they don't move furniture and then looked at the stove and said with an exasperated tone, "And we're going to have to move out the stove!" I finally said, maybe you just don't want to do it? And he said maybe not... I was floored. REALLY? We had waited... we had been flexible... I told him he didn't mention anything about moving the furniture when he came to give the quote... that we were obviously living in the house, so what did he expect. He tried to tell me in every other install he's ever done in his supposedly 20 year career(though he looks a little young to have been doing this for 20 years... maybe he started at 15) that he never had to move furniture. I called BS. I told him he was supposed to be the professional, informing people about what they are expected to do is part of the job...I went on jobs with my dad... he ALWAYS did this... said exactly what he would do and what he needed them to do... so I told him if he didn't move furniture he should have said that when he gave us the quote. I also told him that the other professionals that gave us a quote mentioned the furniture and were either going to use the garage or one even brought in a truck to put it in temporarily so why would I think he was any different. Lesson learned, apparently I should have asked. I find a couple of things interesting. He didn't say this when my husband was still home. Why not? I feel like he was trying to bully me and thought he could get away with it which simply doesn't fly... My 15 year old daughter called it when she said he was acting like a 'total drama queen'. My words would be that he was acting very neurotic and a little crazy. I am completely disgusted. We took his bid because he lives in our development, so we thought we'd support a neighbor, and he came highly reviewed both here and by people in the development that touted him on our community FB page. I am so irritated and flabbergasted at his lack of professionalism. He needs to bone up on his communication. I would not recommend him to anyone in a million years. 8-11-18 reply- He was not the cheapest. NOT polite and acted a little crazy. Stand by everything I wrote.