Leicester Flooring Outlet

Very helpful sales staff who assisted in answering some technical questions about flooring.

Our experience with Leicester Carpet Sales was both wonderful and extremely disappointing. Although I visited the store in February, 2016 and confirmed an installation of mid-April by placing a small deposit for a full house installation of laminate flooring, the installation was delayed two weeks because the materials had not arrived. A second payment was made three weeks before the proposed installation date which meant 75% of the total cost was paid three weeks prior to installation when, again, the proposed installation date in mid-April was confirmed. It was extremely upsetting on the business day prior to our proposed installation date to receive a call stating that our materials had not arrived. My husband and I had boxed and moved most of our home into storage plus we had moved 95% of our remaining belongings to any convenient shelf, cabinet or vehicle that we could in order to clear the floor for installation. We were sleeping on the couch and loveseat and unable to utilize our kitchen when we were told at the last minute of the delay. In addition, the following month we had two out-of-state trips planned that could not be changed or cancelled. Thus the two week delay was very disappointing and inconvenient in many ways. The store manager did call the day before our actual installation to confirm and stated that he would check back with me to be certain everything was to our satisfaction after the installation. He stated we would not be required to pay the balance owed until we were completely satisfied. To this date, he has never called back as promised. Also, two days after the installation I stopped by the store to pay the balance and, even though the store manager sat within view of me as I spoke to the sales person, he never spoke to me nor acknowledged me. Leicester Carpet Sales did give us a discount on the total cost of materials to compensate for our inconvenience. While this discount was nice to receive, if money/cost had been the issue in choosing Leicester Carpet Sales, we would never have sought flooring from them in the first place as we could have beat the price at a box store. However, the installation crew arrived on the rescheduled date and the team of five men were awesome!. They were very hard workers, knowledgeable, polite, constantly clearing with my husband or me any questions they had, and professional in every way. They worked very hard for two long days as well as late into the evening both days. They left everything clean and perfectly installed. We love our new. beautiful laminate flooring and were extremely pleased with the product and the installers. The service from Leicester Carpet Sales, however, was most disappointing. We would not give a positive recommendation to a friend or family member as to our experience, nor return to Leicester Carpet Sales again.

Good selection, good assistance, quality

Great service in the showroom - the saleswoman made a great effort to find the exact color I was looking for within my price range. The installation was expert and the installers were friendly and kind.