I have never had a problem with New Bern Lowe's. I buy a lot ahead of time to pick up at Customer Service. When the order is ready, I get an email. Sometimes, I even get a phone call. Customer Service has always been helpful when I arrive and they are ready to help everyone who comes to their desk. I've had keys copied there. I've gotten paint there. I've done returns here, but not often. I've pressed many buttons if someone wasn't in their department without any issues and they have always been happy to help. I have had offers to help put items in my vehicle. Many staff members who walk by ask if there is anything they can help me with. I haven't had any horrible lines to wait on, but I am not impatient like another reviewer must be. I am always able to find items quickly when I am there just by looking for it on the Lowe's app and it shows it's location in the store! I've also bought a ton of plants there too. I can certainly say that I will go to Lowe's again and again. It's a great store here in New Bern!
