Carpet To Go & More

The staff is awesome! Nick took care of me from beginning to end. He assisted me with ordering special flooring and the price was great. He even able to get me a sample quicker than the manufacturer. I will definitely go back again and again!

Care master was handling cleanup of a flood in my home back last year and they had Carpet to Go put my kitchen flooring in that was also purchased from your company. Less than a year later it has a roll in it. I spoke with a gentleman who proclaimed to be the owner and he stated that it was our fault and problem because the refrigerator was pulled out from the wall to clean up a spill and we caused the roll....so we have to pay them to come fix it? Poor customer service, installation and very rude peoe work here!!! NEVER WILL I PURCHASE ANYTHING FROM THIS COMPANY NOR USE CARE MASTER FOR ANY CLEANUP JOBS AGAIN.

I've been buying from this store for almost 4 years and I love it!!! Nick and the staff are wonderful and helpfull!!! Great prices!!!

Really pleased with results of new flooring, both laminate & carpeting. We initially had concerns about taking up a toilet on a concrete slab & Adam was very patient working with us to determine the best type of flooring & how to handle this. We ultimately decided against doing the bath area but are pleased with the laminate we chose for an adjacent room. Installers were knowledgeable & careful not to damage walls etc. The installation manager even came out to address our concerns. Carpet was removed from stairways & halls, leaving existing hardwoods exposed in the halls. New carpeting was installed on stairways. Adam was really helpful in choosing carpeting to work well with adjacent rooms. He even followed up after installation & researched a product to protect existing hardwoods. Would highly recommend Carpet To Go & More.

Very unprofessional and poor customer service. My husband and I visited on a Friday afternoon looking for a remnant piece for our rental property. We spoke with Adam and gave him the measurements of the room. He said that they would install it without measuring it themselves as long as we were sure of our measurements and understood that if our measurements were wrong, then it was our responsibility. Although the store was empty Adam said that he did not have time to create a quote on the computer which I thought was strange and unprofessional. Adam wrote out our quote on a piece of paper, which included installation (we agreed to pull up the carpet and remove it ourselves). At that time I specifically asked Adam what the next steps were. He said that all we had to do was bring in the payment and they would schedule the installation. We even discussed the estimated timeline between payment and installation. All of this took place on Friday. The following Tuesday my husband returned with the payment. Adam was not there and we were told (by Mark) that nothing could be done since there was no quote in the system. It took a day for Adam to call us back. At that point in time he denied that he gave us a quote without someone from the company taking measurements. When I recited the conversation verbatim, he changed his story again and said that they were only using our measurements because they were not installing the carpet - another lie. He said that he would come out to the rental property and take measurements that afternoon. The next day my husband called several times before reaching Adam who said that he could not find the house and that he would go out later that day. Adam called my husband a week later with a quote. At that point I had contacted another company who took measurements that same afternoon and installed the carpet 48 hours later. They lost a $600+ job. You should not have to beg people to take your money or do their job.