Daltile Sales Service Center

To tile our porch, I'd been from one end of the Charlotte metro to the other looking for tile, dragging a piece of our indoor tile with me to get something that woud work with it. I finally got smart and went to Daltile. The inhouse designer, Christine, identified three great options in 15 minutes. Shouldn't have wasted my time elsewhere. Terrific experience, absolutely beautiful slip-resistant, limestone-look porcelain tile at a reasonable price. Thx, Christine and Daltile!

Appointments are required for one on one consult. I did not have an appointment but informed that it was ok to talk a look around. The sales lady was helping someone when I walked in. The designer made it so easy for me. I told her what I liked and she put something beautiful together for me. I simply love my shower/bathroom! Great experience!

Over the road delivery driver, there's enough room for one truck to spend the night. Receiving opens at 7:00 a.m.. quick and easy unload.

I made an appointment for a consultation with Daltile in Mooresville for a home project. The definition of consultation: “a meeting with an expert or professional….in order to seek advice.” I arrived on time. When I entered she asked if I was her appointment. She did not bother to introduce herself and proceeded to ask for my name and contact information and the contractor I am working with. Once that was accomplished I told her what my project was, she gave a wincing sound. There were more to come. It’s a second floor outdoor patio. Those patios are problematic but they exist. So I know I am not the only homeowner that has a second floor patio. I pulled out my phone to show pictures. Her body language, didn’t bother to lean in a little, indicated she was not interested. The house brick facade is pinkish which can be difficult to work with, another wince. Hence why I wanted a consultation? I told her the color scheme I was looking for and the rationale for that color scheme. This time an audible sigh. She didn’t enlighten me as to why the color scheme I’m thinking about would be bad or good as in “consulting”. If she had misgivings, that is why I wanted a “consultation” that is offered on their website. She just proceeded to show a few samples with a tone in her voice that dismissive. When I picked out a few samples she said they don’t carry the color any longer because “no one wants those colors” dripping with condescension. This ended with her telling me they don't have tiles in the colors I wanted advice about, despite my checking on Daltile website which showed pages and pages of tiles in the color range i was looking. I wish I had gotten her name. I have a kitchen and bath that also needs new counters and flooring. Won’t be going back. I have no illusions that losing my business will effect Daltile’s profit margin but I did see a few bad reviews for this establishment and wanted to add my experience. I will be sharing my experience with other homeowners on our neighborhood FB page.

We didn't have an appointment, but were really just interested in looking at tile. The women on the "showroom" floor was unnecessarily rude to us even though we weren't asking her questions nor direction. The whole experience makes me not interested in buying from the company.