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Premier Custom Flooring

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33382 Walker Rd, Avon Lake, Ohio, 44012, United States

(440) 933-5081 www.premiercustomflooring.com

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Debra Norden

Nov 30, 2017

The hardwood selection they have is awesome. My floors look beautiful. This is the 3rd time I have used Premier and I love the store staff and the installers.

Kathleen Baker

Nov 11, 2017

We got a quote on flooring from another flooring company down the street. Although they were very helpful, it was much more then we thought it should be. We had a very good experience with Premier in the past when they refinished our foyer and put in new carpet throughout our house but I didnt see the same flooring I had liked at the other place. My husband decided to call Premier anyways just to see if they could maybe soecial order the flooring we liked and give us another quote... so we called them on a Tuesday close to 5pm. Jackie answered and was able to have a person at my house before I went to work the next day! He showed up on time and was very knowledgable about what was to be expected with the new flooring. They returned the quote by the end of the day. The quote was significantly lower! We ordered the flooring and within 2 weeks we have a date set for the install. I have been able to drop in at their location many times and they are always helpful and patient with me. We are in the process of picking out tile now for the backsplash in the kitchen.

Keith Nelson

Apr 28, 2017

HORRIBLE CUSTOMER SERVICE! Tried to get a quote to have some hardwood refinished, waited a week and no one called me. I called and spoke to their other office (Jackie) in Avon Lake and she talked me into setting an appointment and that she would see it through. I told her that I would still be calling Rob the owner and talk to him about Roslyn and her "lack" of customer service. After speaking to Rob, he cancelled my appointment and said to use another company. Told me that he did not need to be told how to run his company and that he did not want to listen to my "rants". What a piece of work this guy is. Do yourself a favor, find a different company to work with.

Marisa Roberto

Jul 25, 2016

The installers came over two hours later than quoted to me without even a phone call to tell me they were running late. I had to call the office to ask where they were and they seemed surprised I cared that they were late. When they finally came they worked 20 minutes, walked out the front door and took a 30 minute break without even a word that they were leaving, I had to look outside to see them eating and lounging in the van to see they took a break already. Then they worked 30 minutes and then took another 30 minute break. All in all they worked a total of two hours and breaked for one hour, remember after they were two hours lafe already. When the job was done I went to look at the two small bedrooms they worked on and noticed my woodwork had knife/cut marks every one inch around the perimeter of the rooms. I called the office to let them know I was upset and the salesman told me he would let his manager know.. This was two weeks ago I never received a call from a manager. Nice business, never again. It just seems they do not want the business and they just opened.

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Opening Hours

Mon:10 am - 6 pm

Tue:10 am - 7 pm

Wed:10 am - 6 pm

Thu:10 am - 7 pm Open Today

Fri:10 am - 6 pm

Sat:10 am - 4 pm