Washington's Carpet One Floor & Home

If you want lots of pieces of carpet pieced together this is the place to go! They give a quote with the name & color of carpet your getting in each room and the thickness of padding but no sizing. After that have you turn your house upside down to get ready for the install then they come in and put it down however they see fit. Which in my case was 1 section and 6 small chunks up the side of the wall. When I asked why I wasn’t told it would be puzzled pieced together I was told they don’t tell their customers how they plan the lay out. They just do the minimum amount, was told 95% of the time it’s done this way. I had tried to explain that my questions I was asking before hand was so I didn’t get surprised on install day & that I should’ve had options before had hand. Our “friendly” sales lady Heather said that I should just let the professionals handle it and if I didn’t like it they would come back and rip it out and we can go with someone else. No seem to care about our time that was spent on moving everything out and time took having it installed and trying to get it all back together quickly. After having to wait it out over the weekend the Manager Wes Washington confirmed that 95% of the time they just piece it together and customers don’t know their plans for the layout. He did offered to come back and re install in however many seams I would be happy with. However I tried to explained how that would’ve been nice the first time around before we wasted our time the first time. Now we don’t the time have it redone. Again no care to our time wasted were more willing to waste it again than to take the responsibility that we should’ve had the option to choose from the beginning. But what do I know....I do know that everyone I have talked to after said they’ve never had any professional piece a floor together like that. I wish I would’ve known how they do business beforehand, will definitely make sure I try to help others know so they can hopefully avoid it! Also was told that seams are guaranteed for life of normal wear but that’s only good if they are still in business and they don’t consider it normal wear.

This is the best experience I've ever had with ordering anything in my life! I even changed things like 3 or 4 times and they were amazing. When it came time for them to lay the carpet, the crew that came was equally amazing, my fiance and I just stood there and was amazed by everything they did.... IF I ever need carpet again in my future I will definitely come here.... Thank you Judy for a wonderful experience....I will definitely recommend you and carpet one /Washington floors to anyone!!!!!

We have had carpet and hardwood installed by Carpet One in Mansfield. There were never any issues and if you happen to have any issues they will fix it no cost to you. We had our house built and carpet one installed our carpeting. We added a guest room year or so later and had carpet one install carpet no issues. We then had carpet one lay hardwood in our bedroom again no issues. PERFECT! Not sure who reviewed this previously but we have been using Carpet One for YEARS and have never had a problem. LOVE CARPET ONE!

Overall, the installation of carpeting was very poor. Seams are clearly visible; the carpet was cut too short and they tried to cover it up by laying a scrap piece of carpeting over the exposed wood. It also met unevenly with existing linoleum, they accidentally covered over a heater vent, and didn't tack down the carpeting around the remaining vents. Will not be using their services again.

Knolegable