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Lowe's Home Improvement

Lowe's Home Improvement

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3.8 Google Review
Lancaster, Ohio, 43130, United States
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Google Reviews

Refresh Reviews 3.8


Oct 1, 2018
Always helpful employees. Found what I needed at a cheaper price than Menards. Very happy.

Nov 9, 2018
I always find what I need there. Customer service excellent.

Oct 15, 2018
Well I really like Lowes....but stopped in Lancaster Lowes to buy a carpet shampoorer and they had 1 or 2 in stock.....please don't put them on display if you don't have them

Sep 26, 2018
Love, love , love Lowe's every time I go there everyone is so helpful I mean I walk in the door within minutes someone offers help to find what I'm looking for that's so awesome

Jul 24, 2018
Another terrible experience at Lowe's. Thought since this was not my usual store that customer service (or lack thereof) would be different. I was wrong. Came in with friends to buy a steel garage cabinet. Decided it was too heavy to lift safely ourselves, so we asked at the front registers for help. The guy there said he would try to find someone to help. A few minutes later, the guy working hardware showed up. He immediately gave us attitude, like he couldn't believe we expected him to help us slide this thing out from under the shelves and onto a flatbed. When he said he didn't even know how to get it out, one of the women in our group got down on the floor and slid it out for him. Then, two of us helped him lift it and slide it on the cart. When it was all said and done, we thanked him, and he replied, "and my sciatica thanks you," without a smile or hint of sarcasm. As we were checking out, the price rang up differently than we expected. The cashier called for someone in hardware to check. After several minutes of no response, one of us went back and took a picture of the shelf tag. We got it figured out, and another (much younger and friendlier) employee helped us load it in the truck. That degree of lack of concern for customers who are trying to spend several hundred dollars at your is simply unacceptable. Then again, I found when I recently tried to buy a major appliance from Lowe's that the level of service seems to go down the more you spend (and, it's not a really high bar to start with). Used to love Lowe's, but now I'm not sure if I'll ever shop at any of their stores again.

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Opening Hours

Mon:7 am - 10 pm
Tue:7 am - 10 pm
Wed:7 am - 10 pm
Thu:7 am - 10 pm Open Today
Fri:7 am - 10 pm
Sat:7 am - 10 pm