Callahan's Carpet House Carpet One Floor & Home

Love the experience of working with Callahan's! Larry, the owner, helped us navigate the many choices available by listening to our needs and asking questions along the way. We selected two different options and are thrilled with the installation and results! The installers were on time and respectful of our home.

I had a floor installed last June and was extremely pleased with the product, the sales staff, the installers, and the owners. My daughter and son-in-law had their home completely done by Callahan's and felt the very same way I do. As a matter of fact, this is why I chose Callahan's. They are the best!!

We shopped around for our carpeting when we finished our entire basement and there was no question who we were going to choose. Hands down, Larry Callahan gave the best customer service, something extremely important to my husband and I . We used them again when we replaced more carpeting in our house and will use them again in the future. We never felt pressured to purchase what we didn’t want, we felt that Callahan’s really listened to what our needs were for each space, and we got exactly what we had hoped for. Couldn’t be happier with this family business and the service they provide.

I hate to give a bad review because I believe the sales person I dealt with was great. What I have a problem with is the ownership. I feel it is my civic duty as a customer to let other people know how you will be treated so that you can avoid what we had to deal with. On 2-1-18, my girlfriend and I put down a deposit of $5,000 on $10,700 worth of carpet to be installed on 2-7-18, 2-8-18 and 2-9-18. All was supposed to be done Friday 2-9-18 but they called us on 2-7-18 to say that because of snow they needed to delay installation a day. Life happens, I get that, and you know I would not have a problem with that if they made it right, but the owner has been rude and disengaged about it. I have a 1,200-pound multi-gym in my downstairs that needed to be moved along with what movers were moving. The gym takes about 4 or 5 hours to put together, so I called the place that installed my gym to schedule them to install it in my new home on 2-10-18 (a full 24 hours after carpet was to be completely installed). I own a duplex that I live in and I have a renter who was going to move in, in 1 week. I was going to move out of my place on 2-10-18 and spend a week getting the unit ready for the new tenant so they could move in. I told ownership I wanted a credit on the installation because I was going to have to wait a week to move in. The sales person referred me to the owner and 24 hours later he finally e-mailed me back at 4:45pm on 2-9-18 to tell me… Good news, you can move into your home we have everything done except for the basement and the steps, we will have that done by noon on Saturday (2-10-18). Two problems with this. 1.) I had someone scheduled from the gym to install my gym in the morning of 2-11-18 but since Wed he told us the carpet would be delayed till Saturday, I moved this to the next Saturday. 2.) You literally gave me notice of this 15 minutes before the gym office closed so I could not call to get them rescheduled for Saturday, even if I wanted to. I am a reasonable person, life happens. The owner blew off my request for a credit for being delayed. I mean I scheduled my move and the equipment based on a scheduled they set up. Ironically on the day he said his crew slid into a ditch I had 3 carpets installed at one of my properties by a company called rite rug and they didn’t delay the move in for residents. I mention this because when you go to buy carpet, you are probably waiting to move in to a place. You schedule vendors or movers based on this and to be blown off on this, very unprofessional. Had I read a review like this, I would not have selected them. Again, I am reasonable some… any effort to make it right would been good but he just said… Oh you can move in now. Well you know I can’t because my gym is huge and can’t be moved. Its not like the carpet install people could move the gym put down the carpet then move it back on. I just felt the owners response was very cavalier, they did not deliver things on a timely manner and as a result I want a credit for failure to deliver service in the agreed upon manner. I made it to work in the snow, most of us do. Fine, a guy had an accident then as the owner, make it right. I would not recommend this place for carpet because if they have a delay then you are up…… the creek as they just don’t care. I feel bad because Sandi, the salesperson was awesome, I give her 5 stars but her employer MR Callahan, I have ZERO stars and unfortunately, he was the one to make that call. I hope he doesn’t treat her as horribly as he treats his customers. I am not Bill Gates, spending $11,000 on carpet and getting treated like this shocks me. I can only imagine how horrible they will be to deal with if there is a warranty issue.

We couldn't have asked for more from Callahan's. Their workers were highly professional, and took great pride in their work. We had both hardwood and carpeting put down and they went out of their way to make sure we were satisfied. TOP NOTCH all the way!!!!