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G S Floor Designs Inc

G S Floor Designs Inc

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2.3 Google Review
19695 Commerce Pkwy, Cleveland, Ohio, 44130, United States
(330) 655-1550
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Jul 5, 2017
Marco and his helper did and excellent job. Did everything that was on the work order. Install turned out great both guys were professional and courteous during their time in our home. We're extremely polite and accommodating when I had a question. This carpet order/install was through Home Depot. If you get carpet through Home Depot and they third party to G & S flooring out of Berea to ask for Marco and his crew. Would recommend them for the carpet install.

Oct 5, 2017
They were great! Edward and Carlos did such a nice job installing my carpet. I couldn't be more happy with my service.

Jun 30, 2017
The crew were very helpful, friendly, and very professional. They did everything that was told to me when I set up the appt. After installation was completed the crew told us to inspect every inch and bring any flaws or corrections needed to be fixed to their attention. I did find 2 or 3 and they promptly fixed the issue. Thank you to Home Depot as well for helping my family get great carpet at a great price. GS flooring was the 3rd party for Home Dept install. The GS Flooring customer service on the other hand is treible. I had a problem after the crew left and noticed a lot more problem areas that needed attention. getting a hold of someone that cares and wants to make things right is an issue. I don't care what mood you are in, if you are in a customer service position than you have to take alot of negativity. Try to your best ability to make reasonable solutions for the customer. Other wise there are reviews, like this one, that impact your business.

Jun 3, 2017
Beat the hell out of my woodwork. Left the job incomplete until I called them and told them to come back. When they did come back, they tried to half-ass it, but I insisted they do it right. They did not cut it square, so some places it does not go completely under the baseboard.

Sep 5, 2016
GS Flooring did not follow the instructions on the work order from Home Depot and remove the old flooring as indicated on the work order. They also tell us they would be at our house at a certain time to complete the job only to call and tell us they would not be able to make it after I had rearranged my schedule expecting them to show up. The entire job needs to be redone and when I called the installer he became combative and argumentative. Do not get flooring through Home Depot as long as they use this third rate company for installation

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