The Home Depot

Good store although one of the smaller ones in the area. The agents are usually very friendly (Bonnie has always been a huge help), although sometimes help is scarce especially in the specialty departments. Overall not bad if you know what you need and know where to find it.

Totally Awesome! Young lady at service desk was asked to answer phones look up a sale to cancel a delivery for another customer. A manager or maybe just a person with seniority interrupted our interaction about locating a pond product to ask her about needing cash. Then lifted a drawer and found several hundred dollars bills and interrupted the girl again to ask if she needed money or just couldn't find it, and then went on about the guy giving her several hundred dollars. When she finally stopped talking to help another customer. The girl stopped our conversation to ask the lady who interrupted the beginning of our interaction about canceling a third party appliance delivery, who then said they don't cancel third party deliveries, and directed her to transfer the phone call to the appliance department. After two more phone calls and more interruptions from the other cashier, I finally was able to ask about the product I was looking for. The young lady looked at me and asked if I knew the SKU. I told her I didn't, but showed her the product name from the Google search. It showed a product from Home Depot, but the page wouldn't open. The young associate with purple hair looked online and asked me when I wanted it, I told her as soon as possible. She said if I wanted it free from the store it would be available for pick up on June 1st. If I wanted it sooner I would have to pay to have it delivered. I said I would just order it, and she said she could get it for free but then wanted a ton of personal information. As I started to share the information the Hispanic woman returned and interrupted again about the cash drawer, the $100 bills, and what she thought the purple haired associate wanted from her. The Hispanic woman was rude and clearly doesn't care that the purple haired associate is on the phone or talking to a customer, and she just took it from this woman. The purple haired associate is young, looks like a new hire or new to the service desk and she appears to be trying to learn as she goes. I don't know how she learns anything or how she can retain anything if she is being asked to answer phones, look items up, work with walk up customers, and then have one or more persons interrupting her. I left with out the product I drove 40 minutes to buy because it is supposed to be in stock. The purple haired girl couldn't find it in stock and only wanted to order it for pick up because it was free. Really irritating waste of time for me. While buying a gallon of simple green a third cashier and service desk associate told me she was sorry for the confusion, it happens all of the time. I asked her why no one says anything and how the new associate is going to learn anything if she is expected to give the Hispanic woman her undivided attention while performing four other customer service interactions all at once. The cashier said "We try!", laughed and apologized. Maybe a manager or a different manager needs to oversee the Service desk associate training. I was to the point where I wanted to tell the Hispanic woman to stop interrupting and answer a phone.

Three guys loaded 30 fence panels for me just now, they have the best customer service I have seen in a very long time. Such a pleasure doing business with these gentlemen.

Where do I start? The plants I got are dead, no communication among Home Depot associates, passing the buck, online ordering is misleading. I order online because they don't have it in my store but when I get there there's a whole ben of it!!!😠 I went to Dills Nursery and spent $27 for my 4 hanging baskets. (I did them myself)😂 you sell yours for $19.99 each😤 So the last thing I want to do after a 10 hr day at work is to go to Home Depot because I got an E-mail and a message saying my order is there and find out it's not!! A different person is there so I have to explain why my order is miscombobulated!!!! Still Not Happy😢😢😡😕😫

The best Home Depot in the Columbus area. The associates and managers care about the customers and are very knowledgeable and experienced.