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The Home Depot

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3.9 Google Review

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877 E 200th St, Euclid, Ohio, 44119, United States

(216) 692-1861 www.homedepot.com/l/Euclid/OH/Euclid/44119/3852

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Refresh Reviews 3.9

Susan Loparo

Oct 6, 2018

I really enjoy browsing Home Depot's aisles. However, I am amazed at the lack customer service, even plain old courtesy displayed by a good number of Home Depot associates at this location yesterday. It appeared to be stocking day and/ or price changing day as there were associates all over the store. The first I saw upon entering the store were two cashier's standing at their registers/stations in the garden department, about 10 to 15 feet apart. I entered the door and followed the aisle between them offering a smile and a friendly nod. They continued their conversation with one another across the aisle completely ignoring me. As I attempted to shop the household cleaning aisle there were two employees blocking it with just themselves and a small utility cart on wheels. They saw me attempting to look for items in the aisle and trying to maneuver my cart down the aisle but fell short of even the slightest acknowledgement or effort to move themselves or their cart so that I could pass. Out of the numerous other employees I passed by on my trip, from one end of the store to the other, only one asked if I needed help. No others acknowledged me in any way. Finally, when I had to ask an employee for help at one point, she was able to summon a gentleman to locate an item for me. He seemed polite and knowledgeable and was able to point out the item for me. The saving grace, and only reason for a three star review rather than 2, was my interaction with Kathryn in the Garden department. I had already checked out and, on my way to the car, stopped to ask her a question about one of the plants on clearance. I was thrilled that she was so knowledgeable, helpful, friendly, and so willing to answer additional questions from this novice gardener. Thank you, Kathryn! You rate a 5+. I hope to run into you again someday!

Rhonda Vincent

Oct 14, 2018

The cashier name Heaven is everything AWESOME. Truly a professional, with a warm smile. Honoring credit to all. What a sales pitch for a homeowner & business. Thank YOU Home Depot & Heaven

Rob G

Nov 3, 2018

I love this store! Everyone is always so helpful when I go in there. And they always have what I need!

Lee Ware

Nov 6, 2018

The customer service was fantastic thank you Miss Stacy you are truly one of a kind wish you could take your skills and train other people what Superior customer service is .

Gloria Grose

Oct 13, 2018

Was waited on quickly, rented a submersible pump.The two employees in the tool rental Dept. were very friendly and we were in and out in a few minutes. Would highly recommend this store

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