carpets by otto

We used Carpets by Otto to carpet our first and second floor, basement and back porch. We also used them to install our bathroom flooring. We found them to be cost efficient, prompt, considerate and professional. We love the way our house looks! We highly recommend this business.

My parents wanted to replace their carpet in the living room and office after a new sub floor was installed. I suggested they go through Costco and get a free quote from Carpets by Otto. They agreed and the initial appointment was set up for the very next day. My mom was impressed with the samples that were shown to her for both the pet resistant carpeting and the pet resistant padding. She made her choice of color without my dad because he was in the hospital at the time. The carpet was installed and both of my parents are extremely satisfied with the professional service and the carpet. My dad loves the color my mom selected. The product lives up to the pet resistant name because it has been challenged by their dog, my sister's dog and my dog. My dad follows the directions for any stains and it cleans up beautifully. The carpet installation was the only part of the project that my parents were 100% satisfied with. My mom was not happy with the lady who cleaned the walls in preparation for the painter. My dad was not happy with the painter or the installation of new baseboards. Well done Carpets by Otto. Thank you for your fantastic service and we sing your praises. We have no hesitation to recommend your company to others in need of carpet for flooring. Joyce and Richard Scaife Cheri Scaife and Leanne Scaife-Tank

Let me first start out by saying I used the company 6 years ago and was very happy with the whole process, but this time was not the case. Carpet was to be delivered between 12-2 on Monday and they did not show up til after 4 pm. During the removal of the carpet the installers took multiple smoke breaks, used the bathroom, charged their phones in my outlets, left trash in my window sill, and asked for cold beverages. It was then discovered that the carpet was not long enough for the family room, but they had enough padding. Error or not, mistakes happen. It is arranged then that they will be back tomorrow between 12-1 to correct. While all of this is going on the stairs and hallway was not completed due to they were busy smoking and will be fixed tomorrow. It was also suggested that I leave my home unlocked so they can "help themselves" tomorrow. Absolutely not, so I rearrange my schedule and take off work again to make it home in time. At 230 still nothing, so i call and speak to the instillation manager who says they are on the way.At this time I also bring up my concerns from the day before and he states "they shouldnt do that," no apology. At 3pm i get another phone call saying he is on second job and will be there in about 30-45 min (although earlier today i was told this second job was cancelled). At 430 there is still no one here, so I call again. The installers were unable to be reached. At 5pm they finally show up. I made a joke about how nice it was that they finally showed up. The carpet installer then proceeded to go off on me for a good five minutes which is totally unacceptable. They then told me that in order to cap my stairs the way i ordered them he would have to remove all of the wood off my steps...never heard of this before, and neither has anyone else So I had to have them waterfall - which ironically is much easier and quicker to do. After all this I called the store again and spoke to salesman and no manager available. The next day at 1pm I was called with response, and not by the manager. There is a huge lack of communication and customer service at this business and i would not reccommend them to anyone!! And the icing on the cake I got to sweep up after all their mess!

Wonderful local flooring company!

Don't come here if you are looking for service of any kind after waiting for over 15 mins for help with the 5 team staff sitting around talking to each other we had to take our business elsewhere.