Carpet Direct

This is the worst company ever to have to do business with! We bought a new home June of last year so the house was under warranty. Shortly after moving in we started having problems with the flooring, most of the house is done in tile that looks like wood, the tiles began coming lose and the grout started coming out through out the house. The installers came out several different times due to the same issue, some in different spots and some in the same places that had been already been fixed. Come to find out, the floor had to be redone three times before we had even moved in. The installer finally came to us and offered to replace the flooring, we agreed to that and the next thing we knew the installer started jerking us around, saying that his insurance company denied his claim saying that it was due to the house settling after we got passed that and we proved to the installer it was not settling but a really bad job done, they came in and pulled out the old floor. In the process of putting in the new floor, the reined almost every piece of trim they touched as well as the cabinets in the kitchen and the base of the shower in the bathroom. It got to the point that I told them anymore trim that needed to come off to let me know and I would pull it myself. When they finished, there was areas of the floor that didn't not even go all of the way under the trim because they cut it to short, there are spots that the flooring has pulled apart and you can see the subfloor and the strip that covers the track that goes in between the carpet and it her flooring was cut to short and you can see the track underneath. We have called and left the installer several messages and he will not answer or call us back. When someone does answer it is his wife and she says she will have him call us, but we hear nothing. I called the rep and left him a voicemail mail wanting to know what we needed to do to get our shower and floor fixed but don't get a call back either. So now something that we should not have had to pay for we have to have someone from a different company that knows what they are doing, come out and fix all of it. Save your money and time! Go somewhere else!