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Carpet One Floor & Home

Carpet One Floor & Home

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4.5 Google Review
2930 Preston Rd ##500, Frisco, Texas, 75034, United States
(214) 472-6900 carpetonedfw.com
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Google Reviews

Refresh Reviews 4.5


Jun 16, 2018
Top notch customer service from Maria. She was very helpful and welcoming. She had many great suggestions for our family to help us get the look that we want. Maria never tried to upsell anything and was very honest and trustworthy. Her follow up for pricing was very quick and we couldn't be more impressed with how professional the folks at Carpet One were.

May 11, 2017
1 star is for a good sales experience with Maria but everything else after that was horrific. I was told that installation is 1-2 days after the carpet comes in, it was actually 7 days after. That was the first bad experience. Here is my list and all the pictures of the damage from after. 1) They gave me a window of 8am-12pm for install but told me that I'll probably be the first one. The install guy didn't come until 12:30pm. I called three times to check on him at the office but was told that he'll be there soon at 9:30am. He never called me prior to coming as well. 2) I specifically asked for booties to be worn because I have a little one and our home in brand new, the gentleman decided to wear dirty booties in the house and then continued to wear them outside. Pictures are the mess are posted. 3) The first gentleman that came, was actually a repair guy and couldn't figure it out so they sent a new crew later. This guy also had a filthy car and I can't believe that my brand new carpet was in it along with the padding. 4) The new crew was advised to put on booties or take their shoes off so they also decided to walk around in their socks inside the house and also outside the house. 5) We just finished out our closet and the carpet was for the closet. The job was done in such haste and unprofessionally, that they scratched up our brand new closet doors. Some of the many many scratch pictures attached. There's some hot iron residue also. 6) They left the house a mess! 7) The store manager never called me back. 8) They laid out our brand new carpet on the driveway hence making it dirty before installed.

Nov 7, 2016
I recently purchased Carpet for several rooms in my home and could not have been happier with my experience at Carpet One. After looking at a couple of "Big Box" stores, I found that I was overwhelmed and didn't have any helpful information. Tome was able to assist me and help me make an educated selection based on my needs. I am very happy with the results and the individuals that did the implementation were outstanding.

Jul 29, 2015
I recently went to the Carpet One to look for a laminate floor and I was pleasantly surprised when Tom showed me a real wood alternative at near the same price. I always wanted a real wood floor and I never thought it would be in my price range. I had the new wood installed and it looks great! The installers that came to my home were pleasant and they did an excellent job! Thanks Tom for making my home beautiful again!

Sep 22, 2015
When I went into this location the sales staff was very professional and knowledgeable. The store was clean and inviting. I loved their beautiful guarantee and I would recommend this company to anyone.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:10 am - 5 pm
Sat:10 am - 5 pm