Mill Creek Carpet & Tile

I am sharing this because I rely heavily on reviews when I am searching for a service of any kind. I want to share our honest experience. It happens to be a very negative one. I would give 0 stars if I could. We had the worst experience with Mill Creek Carpet & Tile on North May Avenue. We ordered all new flooring for our house, both carpet and tile. I will say the carpet guys came and installed without a hitch. Our problem was with the tile. Bottom line, a job that should have taken a week, or two tops, took 4 months to complete. There were so many issues along the way, they installed chipped tiles, the grout lines were (and still are) really low, they grout color was everything from a very light gray to a dark brown depending on where you looked, the color we had picked was Earth, a medium brown, there is lippage that you actually catch your feet on. They cut tile inside the house so everything was covered in a thick layer of tile dust, we had to have a cleaning company come in after everything, we have changed the filters twice now and they are still catching dust. They sent crew after crew to fix things and it seemed that every new day brought a new issue. They moved our washer out of the way and in doing so broke the knob, (a $200 a fix), which we were reimbursed for, but the big thing, is that they tried to glue the knob back on and put the washer back and hope we didn't notice, I noticed when my washer knob was pointed to "Delicate" but the light for "Heavy load" was on, then it popped off and a big fat glob of glue was on it. They cut tile in the driveway and cut INTO the concrete with the saw. They completely destroyed our thresholds. Once they laid the tile the thresholds were too tall and the doors wouldn't close, so they literally took a hammer and beat them flat. It looked horrible and there were gaps between the floor and the doors big enough for bugs to come into the house if they liked. I'm sure I am forgetting something, but hopefully you get my point. It was a long horrible experience, I hope that nobody else has this much trouble trying to upgrade the floors in their home.

Did not buy anything from this business due to anti-gun sign on front door.

Please don't do business here go to home depot or lowes, I have return some unuse and un open box of tiles and i already agree to take 50% off of it. Everything I bought here is full price, each box is $36 and after 4 months waiting for the check its still not receiving it and i call the guy at mill creek so many times and text him , dont even call back or at least tell me whats going on. Why you need to do business like that?

The salesman was super nice in the store. When he came to my home for the free estimate he was still very nice. He kept talking about how he did not have his laser measuring device. He measured twice and gave me different measurements both times. When I asked what my square footage was he stalled. When he finally told me the square footage he still didn't give me the exact number. In the 20 minutes he was at my home he asked me to write a check for the amount of the carpet and install not once, not twice but 3 times and he had not given me a dollar amount.

Under dated carpet and decades old padding, my home had a secret...beautiful red oak hardwood flooring that needed to be restored to its original glory. Jimmie (and Edgar and Edgar's crew) did just that. They finished a day earlier than scheduled. I couldn't be more pleased with the results!