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Hagelberger Hardwood Floors

Hagelberger Hardwood Floors

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3.0 Google Review
2557 Wisteria Ct, West Linn, Oregon, 97068, United States
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Mar 7, 2018
Very nice man. He worked really hard. He was punctual and clean. And when he was done, the floor looked beautiful. Unfortunately, the floors have not held up. The photos below were taken THREE MONTHS after the floors were refinished. Much of the filler he put in the cracks between slats has come out. The surfaces of the slats also show significant scratching (he called it gouging since it was not through the finish) from my dogs' nails (granted, we have giant dogs). On the other hand, we waited the full time he suggested to allow the floors to cure before walking on the floors. Also, we are using the product (Bona) that he suggested. When we called him to come look at the floor, he basically said that the original boards and installation were not very good (the boards were loose) and that is what caused the problem. Although this may be true, he had the opportunity to inspect the floors before he accepted the job and he didn't mention that they would be worse than before he started after just three months of use. In some of the rooms that get very little use, the floors now are worse than before he worked on them because the water-based finish just does not hold up to our dogs' nails. He did offer to put more putty in the cracks, but we feel that if the original putty that he put in the cracks (and then added the finishing coat) afterward fell out, then just putting putty in the cracks at this point would not help. In the future, I would definitely use only oil-based finishes (which Hagelberger does not offer). We are sick that the floors look so bad so fast. We spent all that money and we probably will have to re-do the floors again. I hate to leave this type of review to such a nice man who was so hard working, but unless I was a little old lady who only wore slippers in the house and didn't have any pets, I would not do this again. A generous 3-star review because we really liked him.

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