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Carpetcoflooring.Com

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3.5 Google Review

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1548 US-97, Redmond, Oregon, 97756, United States

(541) 548-3383 carpetcoflooring.com

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Elizabeth Anderson

Aug 24, 2018

We chose Carpetco because we wanted to support a local company. We purchased carpet and laminate from them in 2015 and had them install it. This was a major purchase, as it was our entire house. They installed the laminate incorrectly which voided our warranty with the manufacturer. They had to come back after one year and then two years to re-stretch the carpet. Our carpet now looks like it's 10 years old and is buckled in multiple places in every room. They refuse to warranty their work. They ignored my inquiries for weeks at a time. The worst customer service I have ever experienced, and we are out thousands of dollars for wanting to shop local. DO NOT USE THIS COMPANY!

DeAnn Davison

Jun 25, 2018

I wish I had read some of these reviews before purchasing from CarpetCo. They do not stand behind their installers, and are quick to dismiss your problem. My carpet started to buckle at a year, and I called them twice and was told "someone would call me back within the next day" and I never heard from anyone. I finally had to go in to the store to be told that they had notified the installer via email. Ha! I doubt I will hear a word from him. If a company won't stand behind their 'subcontractor' then I don't want to do business with them. I didn't choose the installer they sent, and I didn't pay him directly. My check was written to CarpetCo so I believe THEY should be the one standing behind their products. SO VERY disappointed, and will never do business with them again.

brian Gumaer

May 18, 2018

Michael is super helpfull. Everything you're looking for your home. Best selection in Bend/Redmond area, hands down.

Cheryl Mayer

Oct 12, 2018

Super deal with nice selection

Alisa Bradford

Jan 16, 2018

They'll take your money and sell you carpet. But they don't stand behind their installers. They don't advise you that these individuals are private contractors UNLESS there's an issue. As soon as there is a problem they are quick to mention the installers they provide don't actually work at Carpetco. Where was that information prior to install? (Withholding the truth is the same as a lie.) As you can see by the multiple recent bad reviews this is probably not the carpet place to do business with. The Owner and the Staff can't wait to dismiss their culpability. Well guess what? Bad installers that YOU provide reflect badly on your business. Your reviews speak for themselves. They lost a customer for life. A customer who still has plenty of flooring work to be done which will now go to another company. I'll be sure to let my friends, family and co-workers know about my experience.Thanks for the headache!

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Opening Hours

Mon:9 am - 5:30 pm

Tue:9 am - 5:30 pm Open Today

Wed:9 am - 5:30 pm

Thu:9 am - 5:30 pm

Fri:9 am - 5:30 pm

Sat:9 am - 4 pm