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Great Floors

Great Floors

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3.8 Google Review
30820 Pacific Hwy S, Federal Way, Washington, 98003, United States
(253) 839-2142 www.greatfloors.com
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Google Reviews

Refresh Reviews 3.8


Aug 12, 2018
My family and I recently bought a new home and re-carpeted as well as extended the hardwood floors. Dana helped us pick out exactly what we wanted and was amazing! She does everything she can to maximize the products and reduce our cost. The installers were also amazing! They did a great job and were very friendly. I would recommend them to anyone.

Aug 12, 2018
I went in for flooring and they have plenty to choose from. The staff is friendly but not motivated. I took some samples home. I went in there again to order flooring on a weekend day. The salespeople seemed preoccupied but the store wasn't that busy. I left a voicemail for a staff member since I couldn't get help the day I was in there. No one called me back so after about a week i ordered the flooring from somewhere else.

Sep 14, 2018
It has been a while since I have been to this location need to check on the cost of area rugs

Dec 7, 2017
Rebecca was awesome. Went to too many tile/granite companies with no results. Spent 30 minutes with Rebecca and found my products within budget.

Jul 18, 2017
I rated my experience as one star because it started off well. Dana helped me with a tile sale but my first choice was not available. According to Dana the wait could be as long as 6 weeks, so I went ahead and purchased my 2nd choice of tiles. As luck would have it, a few days later we stopped in at another tile store and they COULD get my first choice, and even at a lower cost. We purchased them on the spot. When I went back to Dana for my refund that's when everything went downhill. First she said that they RARELY do refunds. Then she got it approved ( from her boss?) and I drove the tiles to the supplier. They inspected the order and deemed all tiles were good. Then the song and dance began. I called, visited, called, and visited the store checking on my Visa refund. Excuses after excuses from Dana. Five weeks have passed and my patience is gone. I should note that during all this time, she said she would call me and only once did she actually follow through. Time to schedule an appointment with the Federal Way Great Floor store manager. I will be taking my business elsewhere in the future and suggest you do the same.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm Today
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm