Oh there are so many things to say but I will stick to just one thing. Ordered tile for my kitchen (total kitchen remodel), they came, measured, placed order. When came time to install, they said they couldn't install due to the fact that my house had a sub floor half concrete/half wood. Not their fault, not mine. I had to quickly pick some vinyl tile without knowing a price, etc. All I know is that there was ALOT less labor involved,. They charged me a 25% restocking fee to return the tile. It wasn't that I changed my mind, I wanted the porcelain tile -I still do...they couldn't install it (or they said they couldn't). Talked to my contractor that disagreed and said they should have been able to install. So I'm stuck with a floor I didn't want initially, they charged almost as much as what the tile floor would've costed, plus that restocking fee. A reputable place would have eaten the restocking fee cost to keep a customer...at the very least split the restocking fee with me but to charge me 100% of it and take no responsibility-unethical.
Update: After posting my review the company saw my review and called me. They removed the restocking fee and we talked it out. I did appreciate the gesture.
