Majestic Flooring & Home Design

We've contracted with Majestic for 2 separate jobs. Each time, their work was outstanding. They show up when they say they will, and communicate their status throughout the project. They follow the agreed contract diligently and honor their word. In one instance we weren't quite happy with the color of the stain, and they willingly reapplied another to assure a more perfect match to our existing flooring. They keep the house clean as they work and clean up after themselves when done. Our new wood floors look wonderful! I highly recommend them.

There wasn't enough space to add all of my review so I selected a few key pieces and compressed them: I texted Chrissy the day before we were to arrive home from vacation to make sure everything was ready for our arrival.It was then that she told me the project was not finished and she didn’t want to tell me because she didn’t want to ruin our vacation.Chrissy assured me that our floors looked gorgeous and that we would love them. When we arrived home, we had a sofa in our kitchen.Our front stair case, which Ted continually referred to as “custom”, was in a state of disrepair with a quarter-sized hole in our wall near the first step.The first step was not rounded properly and looked as though someone pressed too hard when shaping the round edge.The first riser was not covered (as expected) yet was a splintered, ripped up mess.The doorway between our main dining room and the kitchen was also quite damaged. Ted let me know that the original trim wrapped around the door jam and he “didn’t like that” so he removed it.This left the wood of the door jam, and the edges around it, torn up.They attempted to spackle the damage, but it looked rushed.Ted let me know that they “are not painters” as I walked him and Chrissy through the damage to our house.I was also informed that neither one of them came to see the finished product.Our floors had so many gaps you could see the subfloor.There were nails protruding through to the inside cabinetry where they added bead-boarding.For the repairs, Chrissy told me that they were having the cartons of wood shipped “climate-controlled” and could go directly into our floors upon arrival. (Later, I watched from my office window as Ted drove up with the cartons in the back of his truck.)Ultimately, because of so many flooring issues, I let Ted know that I wanted to file a claim with the manufacturer.He strongly advised against it as it can take a “very, very long time to resolve. IF it gets resolved.” I still requested that we start the process. He told me that he would file the paper work but that I needed to be patient because of how long it could take to even hear from the manufacturer. He told me that it could take months. After a month went by with no word, I visited the manufacturer’s website where I read that it is their goal to resolve all claims within 30 days.I called them directly and was told that there was no claim on file.With that, I took matters in my own hands, and contacted an inspector that routinely visits homes to review work performed and can determine if the issue is the product or the installation or both.Through this expert review, I learned it was not a product issue, but a workmanship issue.Ted read the report and agreed to come out and look at the kitchen and other areas that needed to be addressed.I showed him the gap in our custom stair case between the riser and first landing and the repair job he did previously on another gap between a riser and a landing which he admitted did not look good. And, that he must have been “kidding himself” when he thought it was acceptable.We agreed on a date and time for his crew to come out and completely re-floor the kitchen (for the third time) and address areas that were still outstanding.This is now February.The job started in August.His crew arrived and began to work. Ted was here initially, but once he left, he never returned to inspect the final results.Ted did not address the first gap in the staircase, as he had originally committed. As it stands today, there are still splinters on boards they chose to not replace. Their solution was just to sand and cover with putty or stain. The front staircase is still incomplete and damaged. This was an incredibly frustrating six-month long relationship, during which, the once-friendly Chrissy disappeared entirely. People need to be aware of what can happen if they choose to do business with Magestic.As a note, this story isn’t complete. I just ran out of space.

They do an awesome job! Will use again.

We recently engaged Majestic to install and refinish our hardwood flooring. The level of service that Majestic delivered was excellent. I would not only hire Majestic in the future but recommend them to anyone looking to refinish hardwood flooring.