The Home Depot

Despite the fact that it is a holiday weekend and there are lots of people out, we had a great experience at Home Depot. Joe helped us pick out a weed wacker. His customer service was wonderful. He took the time to compare and contrast between a few choices making it easier to choose the weed wacker we needed and what works for us. Joe in doors was also wonderful and his customer service was fabulous. Joe listened to what we wanted and showed us options. He took the time to explain how we can have 1 key with all 4 doors. Both Joe's took the time, as busy as it was today, to explain and answer questions. I'm want to thank both of them for the great customer service!

Great Experience! Plenty of workers asking if we needed help and everything was organized and cheap!

Please see below. The first is my review, the second is their response. They have no interest in further investigation or actual customer service. Also note that I noticed an employee using a tissue with their bare hand wiping away the blood. Be careful if you buy a grill from here! Good afternoon, I am writing to share my experience regarding the above listed order. I spent a lot of time in the store evaluating what gas grill to purchase. I finally settled on one and decided to purchase it once I got back home. Home Depot advertises free assembly, which I took advantage of. I got an almost immediate call from the store almost persuading me to not take the free assembly as it would take days and they had no idea when it would be completed. I said I could wait a few days and to follow up with me when the order was done. I received a text alert that my order was ready, which it was not. When it was ready a few days later, I got call after call (and text after text) to come pick it up. Yesterday I purchased some nice food to grill and headed over to Home Depot to pick up my order. I wheeled the grill outside in the sunlight all ready to inspect it and place in my vehicle. Without even touching the grate, pieces of black material started to flake off and show rust underneath. In addition, there was a large amount of dried blood that I came into contact with (presumable from assembly). I went right back inside the store to ask for just the grate to be replaced, the blood to be properly removed and for a side end to be removed for easier storage in my car. An employee, presumably a Supervisor or Manager told me they had no more of that grill in stock. They also told me that the grill will flake like that anyway with my first use since it is a lower end grill. I voiced my concerns about not being told this when I was shopping AND that it troubled me I was being almost belittled for purchasing a lower end grill. They said they would try to get me “a deal” on a different grill, but the best “deal” was to pay $10 more for the same brand of grill they just told me was poor quality. This was the best you could do after I just came into contact with blood from the grill you put together? I opted for a refund and went home to wash my hands and sanitize anything I touched. I would have much rather just been provided with a grill. Thank you for listening. _________________________________________________ Good Day, This email is in reference to your email to Home Depot about your grill purchase. I am the customer care agent that has been assigned to your case. Please accept my apologies for the inconveniences that you have experienced. Your feedback and concerns are vital for our organization to maintain and provide excellent customer relations. I see that the grill has been refunded. I would like to provide you with a $60 gift card for you experience, please advise if you would like that via email or postal mail. You can reply to this email or call me at the number below to confirm. I look forward to hearing back from you. Thanks for shopping The Home Depot!

Did not find the items I was looking for. Clobberstone Cement Molds and gravel for my driveway. Staff were helpful

Very pleasant experience. The store has much improved.