Island Carpet Tile & Hardwoods

Terrible service and terrible customer support. Stay away from here, I wouldn't trust anything they say! We had them come out and give us an estimate to repair and refinish our hardwoods and we scheduled service. They repaired and replaced flooring and the sanding and finishing was next. They contacted us and asked us to move up the date of the finishing service so we coordinated to have all of our furniture moved out and stored...then they didn't show. After a lengthy delay they told me their guy wasn't available and I should look for someone else to do the job. Having made an initial payment I refused to search/schedule and told them it was their responsibility. They finally got someone out but, the initial finish they did was poor at best. After several attempts to get it right, the entire process had to be started over. I had concerns about the quality of work as the second round progressed and shared that with Island Carpet. They assured me they would do a final inspection before the finisher would be released. Well, they did not do that and the finisher packed up and left. The floors look terrible with many spots that stick out badly. Meanwhile I had been following the payment schedule. When I withheld the past payment they came to my house and saw the poor quality the finisher had provided. They said they would provide some material and to help repair the spots needing it as there was nothing they could do to get the finisher to come back out. I asked if they would provide some sort of a discount and the salesman said he couldn't 'put that burden on the company/owner'. I believed him about them trying to make good with repair of the poor workmanship and made the final payment. Foolish me - I haven't heard a thing from them since! Summary, I ended up where I had to put up having furniture out of the house and loss of use to my house for approximately 7-8 weeks and after all that the floors look terrible. Do yourself a favor, go somewhere else especially if the owner can't be counted on to do what is right! .

Best helper I ever saw think her name is Maggie.

This is the most unprofessional business I have dealt with in a long time. Placed an order over three weeks ago with the promise from Greg that the tiles would be in within a day or two. Now three weeks later the tiles are finally in. But Greg ordered the wrong ones after seeing the tiles needed and discussing the order before it was placed. Yet he still ordered the wrong tiles and demands that they be played for. Rude, loud and overall very unprofessional. I don't think it's a good idea as an employee or owner to call and leave the kind of voicemail that was left to me. Overall I'd give this store a negative remark. I will never do business with this place again. So much for trying to support local businesses.

The service was fantastic. I would never buy carpet anywhere else. I would recommend Island Carpet to anyone on any budget! A+!