This store in easley has a serious management problem. Obviously the management has no control.
After every time I went there experiencing difficulties. But this time, they topped it.
We had to wait 7 days for an online order. We received the e- mail this morning and today at 7:30 I went to pick it up. It took the girl at the counter 15 minutes to figure out, it's not up front, where it should be. Another 30 minutes phone calls to the back and suddenly a younger employee came up with a old, former returned item, dirty and the silicone from the previous buyer hanging on it, without cardboard and told me a story that our item came damaged and broken and they can give me the returned item 15%off. He can also reorder our item or check, if someone else has it. In this very moment a lady came up with a box on a buggy asking if I'm the one for this item. She just found it in receiving.
Woah- and the reaction of the manager? Oh, he didn't have all the details- man, that guy was 45 minutes busy with finding my stuff and then came up and lied straight in my face!
It's very hard for me to buy anything else there.
This store needs a capable manager fast. Before it falls completely apart.
Side note: while I was waiting, I went to look at chain saws. It's a disgrace for every store, what I've seen. Broken displays, partly dangling from the bracket on security cable, laying broken on the floor, dirty an dusty, that I didn't even wanted to touch them. I looked around and be honest, the whole isle looked like it was ransacked. Was not interested in more and went back to the desk. Waiting....
Zero stars from me
