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Carpet Exchange

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4.5 Google Review

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4901 Alpha Rd, Dallas, Texas, 75244, United States

(972) 385-3545 www.carpetexchangeonline.com

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Refresh Reviews 4.5

Ripley Sanders

Jun 4, 2019

Decent prices but HORRIBLE customer service. The staff never returns calls and when asked help from manager because I had been waiting for my order for a month, he could not help me. Said my salesperson had to help me, but sales had not returned call after call after call. What is the manager for, then?

Joey Pauga

Dec 7, 2017

This is a huge place, it looks great and feels spacious. There were a few salesmen that roamed the floor and one asked if I needed help. He cracked a joke to make me feel at ease. I did compare to their more widely available competitors that are in our neighborhoods but I took some pics of prices that I want to compare. Since all they do is carpets, I'm hoping they have good prices and deals.

Bill Kasprzak

Apr 14, 2019

Great variety

Sarah M

Jul 30, 2015

Clyde and his crews are the best! We entered the store looking for new flooring. Thirty five hundred sq ft later, we had the most beautiful wood floors. The floor installation crew is efficient, courteous, friendly, and knowledgeable. We jokingly asked if they would remodel the rest of the house not thinking a floor company would take on bathrooms, showers, etc. Clyde said YES and 4 bathrooms and a closet later, we have gorgeous stone tile, an indoor sauna, and a house that looks completely different from when we moved in last year. Avoiding the costs of designers was huge. Clyde works with us on a daily basis, making sure we are happy. How many people can say that a remodel was a delightful experience? Don't go anywhere else! If you have a major project, talk to Clyde. He'll take care of you. You will not be disappointed.

Ray C.

Nov 6, 2017

This place is a great resource. We started with just Hardwood floors but have done make over and over. We have gotten to know three owner and there is no one more knowledgeable I found. The selection is almost intimidating but if you focus you will always find what you are looking for!

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