Floors Are US Inc

This process has been nothing but a headache. I got quotes from a couple of different companies for click together LVT. Floors Are Us came in the lowest and I liked this product the best so I hired then for the job. After I paid for the material Justin told me he would give me a call the next week to schedule a date for install. That week came and went and after an unanswered email and two phone calls I finally was able to schedule an install. I was told the installer would arrive between 8:30 and 9AM and to have all of the appliances, furniture, and toilet removed. I got up early and moved everything outside in preparation: stove, refrigerator, washer, dryer, toilet, etc. 9:30 came and went so I called Justin to find out what was going on. He said the installer was held up by traffic but was on his way. Justin also informed me that on the "very complicated" square footage calculation he made a mistake and didn't order enough floor. We agreed that the installer would put down what they had and then come back later to complete the job. I got another call at 10:30 saying that "the guy upstairs" ordered the wrong floor, that it was a new product etc, and that they would not be able to get the correct floor for two more weeks. I now had to move everything back inside and apologize to my tenant and explain that we were going to have to repeat the process in two weeks. To weeks later I call to make sure the correct product is in and we were actually moving forward with the install. I'm told all is well and that the installer would arrive between 8:30-9AM. I wake up early again and move everything outside once more. 10AM rolls around so I call the office and am told the installer is held up in traffic and will arrive shortly. The installer doesn't show up until 11AM to start work. Overall the work by the third party installer is good, but at the end of the job around 6PM it is clear they are in a hurry to leave. They didn't bring enough shoe molding to finish so I agree to sort that out with the store. They swept up the large pieces of debris but I was left with a floor covered in dust because they were using the miter saw, they had to borrow from me, inside the house. They also dumped some of the construction debris into an old trash can I was waiting to throw away that was missing a bottom (thanks). Two weeks after the install I get a call from Justin wanting to settle up for the balance. I tell him how disappointed I am with the entire process and that I'm ready to be done with it. He apologized and offers to have the installer come back and finish the shoe moulding, but after my experiences of waiting around I tell him I'm not interested. He then reminds me of the big favor he did for me by not charging me for the extra square footage (75sq ft) that they covered because of their miscalculation. To me it felt as if he was throwing that in my face. I ended up paying full price for installation even after the excuses, mix ups, late arrival, and unfinished job. I'm disappointed with this experience and will not be working with this company in the future. From reading the other reviews it is clear that they use the traffic excuse often. I hope this review saves others from enduring the same headache.

In brief, a total litany of failure to meet expectations. If you're told 2 days, it will take a week. If you're told they'll call you, they'll forget. If they say 8AM, they'll mysteriously get caught in traffic every time. Floors Are Us installed my floor in 2013, took 2 days longer than quoted, and damaged the floor upon finishing. Took another two weeks to get it fixed. Now, in 2017, the transitions to carpeted areas have become damaged. Three weeks ago, I called them to have it fixed. They told me they would call me the following day to schedule a time to look at it. No call for a week. I call again, they tell me Rusty will show up the next day. He spends 3 minutes looking at it, then tells me he'll call me with a crew to fix it the next Monday. Wednesday rolls around, no call from Rusty. Turns out he forgot that I needed work done, and a crew will come Thursday morning first thing. Now, Thursday morning, the crew was "caught in traffic" and, 2 hours later, still have not shown up. Every step of the way, Floors Are Us has set an expectation and failed to follow through. Save your time (and don't waste precious vacation days waiting around), take your business elsewhere.

Very, very good. We just bought a house and had a tight timeline to get in. We needed the entire upstairs completely redone. We ordered in advance and they got it done. It looks perfect! I couldn't find a single flaw. Every edge, every closet, every single thing is perfect. I can't find a trace of any of the seams. And it was all nice and clean and tidy afterwards. A lot can go wrong when doing work on a new house, thankfully everything with them went as well as it could.

Proactive local company with a large selection and better pricing than the big boxes. Pax was very helpful.

I needed a flooring contractor in Charlottesville, VA for a rental.Floors Are US Inc gave me an estimate.I called 2 other flooring companies.Floors Are US Inc had the lowest estimate so I went with them.They did a great job.Highly recommended.