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T.L. Coleman Hardwood Floors LLC

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2490 Brandermill Pl, Charlottesville, Virginia, 22911, United States

(434) 975-4809 tlcolemanfloors.com

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Stephen Carey

Oct 20, 2016

Yep, same experience as some of the other reviews. Terrible service. Period! Went to their website and filled out their online form to receive more information about a quote. Never heard anything. A week later I followed up, called them and left a voicemail. Finally got in touch with them and scheduled a time for them to come out and measure my home to install new floors. The day came and went. Didn't hear anything. I was waiting for 45 minutes before I decided to head to work. Absolutely terrible. I waited a couple days to go by and then emailed TL Coleman and inquired if there was a better time for him to come out. He apologized about the no-show and gave a lame excuse about my appointment not being on his calendar...whatever man. In his email he asked if there was another time to reschedule. I promptly emailed back and said what about that afternoon. Never heard another word from him. If he can't even commit to a simple appointment I would seriously doubt he can follow through on any job. I'd stay clear if I were you.

roger whyte

Jul 16, 2013

not a good experience. called to arrange an estimate, and was told I would be contacted to arrange a time. didn't get a call and had to call back. arranged a time to meet, but the contractor didn't show up.

Liza Moorman

Mar 28, 2014

TL Coleman finished an unfinished hardwood floor that I found beneath carpet. This was several hearts ago and they did a good job on this. But then in August 2013 I had them apply new coat of finish to an already beautifully finished floor that was just starting to show some wear. The NEW finish they applied looked awful-cloudy, milky and suddenly it scratched extremely easily. Moreover, you could never seem to get it to look clean. Two months later, I sent several emails and phone calls to ask them to refinish and fix this problem. They were terrible at responding-I had to keep calling and sending emails for a month. Then when someone DID come and look at it, he agreed that it "hadn't bonded". He was scheduled to come to refinish it twice. The first time, he just didn't show. The second time they did half of the floor. THE JOB WAS A MESS. Mop marks and shoe prints in the finish, bizarre shiny areas and a closet that was left unfinished. We have sent several emails again and left messages for them to rectify this situation. We have heard nothing. I would NEVER recommend TL COLEMAN and in fact, have already warned several of my neighbors in my neighborhood to steer clear of this group.

Tara Savage

Oct 23, 2017

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