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Carpetland USA

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3.1 Google Review

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4118 Electric Rd, Roanoke, Virginia, 24018, United States

(540) 989-6800 www.carpetlandusava.com

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Tee Kaufman

Jul 22, 2018

Excellent help on a elementary school related projected which we needed a carpet tube!

Dave Fetterly

May 24, 2018

I use to install carpet for these people and they expect the installer to do the work for a lot less money than I made 20 years ago. This is why the installers generate repairs from their work. I was made to repair and reinstall a lot of the work done in the past by other installers until the financial collapse hit.

Kaitlyn Arthur

Apr 16, 2018

They came to replace my tile in my dining room & my whole living room & kitchen were covered in dust. They didn't have the decency to put a tarp up to try to help the dust stay out. They also left their trash left around my dining room

Becky Sexton

Aug 26, 2018

They work their warehouse guy to hard in my opinion,,, just my opinion

Lisa Reed

Feb 7, 2017

Not at all happy with carpet installation. Daughter's room had noticeable hump under carpet. Seams at doors are very visible. Waterfall installation on steps has bulges and I have also noticed small gap between the wall and carpet. I can actually feel the tack strip. Manager came to my home and agreed to have installers come make repairs. It was same guys! Really? I was told they would be different installers. Not only was that awkward for me I did not feel like they were actually being critical of their own work. They "fixed" the hump in my daughter's room sort of. It's still there but not as big. Explained away the bulging on the stairs as normal for waterfall installation & could not do anything about the very visible seams. The manager had told me there were ways to make the seams less visible. One way is shaving whatever that means. The installers just told me to vacuum it differently. Sad thing is there has been NO follow-up to confirm my problems had been resolved. Not using them ever again and we do have other carpet that needs to be replaced. They are getting 2 stars instead of 1 because I do like the carpet

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